Gym Member Experience Specialist

Taymax Group; Ontario (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Taymax Group, a multi-club Planet Fitness franchisee, is seeking a Member Services Representative in Ontario, CA. You will deliver superior customer service to members and guests, process sign-ups, and help maintain a welcoming environment.

Your role involves greeting visitors, handling front desk duties, tours for prospects, account updates, and contributing to a clean, well-run club. 18+ and HS diploma required; customer service experience preferred.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones, checking members into the system, giving tours, enrolling new members and calculating rates.
• Update member accounts as needed.
• Respond to member questions and concerns promptly and escalate as needed.
• Assist in maintaining the club’s cleanliness and order.

Skills

Customer service

Punctuality

Teamwork

Communication

Education

High School diploma

Tools

POS system

Job description

Taymax Group, a multi-club Planet Fitness franchisee, is seeking a Member Services Representative in Ontario, CA. You will deliver superior customer service to members and guests, process sign-ups, and help maintain a welcoming environment.

Your role involves greeting visitors, handling front desk duties, tours for prospects, account updates, and contributing to a clean, well-run club. 18+ and HS diploma required; customer service experience preferred.