Member Experience Associate

National Fitness Partners; Trevose (PA); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Health Insurance

401K with employer match

Paid Time Off

Free Black Card Membership

Shift-differential pay

Short-Term Disability (100% company)

Employee Assistance Program

Job summary

National Fitness Partners, a Planet Fitness franchise, is hiring for a Customer Service Representative in Trevose, PA. The role starts at $13 per hour with scheduled increases after 180 days, 1 year, and every six months based on anniversary dates.

Key duties include greeting members, handling inquiries, processing purchases, promoting fitness classes, and keeping the club clean and welcoming. Comprehensive benefits are provided.

Qualifications

• Experience in customer service is preferred.
• Excellent communication and interpersonal skills required.
• Ability to handle inquiries and resolve issues professionally.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members and sign up new members, log amenities.
• Respond to member questions and concerns promptly and professionally.
• Process beverage or merchandise purchases at the point of sale.
• Promote fitness instruction classes to members and new sign-ups.
• Maintain a clean, sanitized, and safe club environment.

Skills

Customer service

Communication

Problem solving

Tools

POS system

Job description

National Fitness Partners, a Planet Fitness franchise, is hiring for a Customer Service Representative in Trevose, PA. The role starts at $13 per hour with scheduled increases after 180 days, 1 year, and every six months based on anniversary dates.

Key duties include greeting members, handling inquiries, processing purchases, promoting fitness classes, and keeping the club clean and welcoming. Comprehensive benefits are provided.