Member Experience Associate

Werqwise-Inc; Oakland (CA); On-site; USD 55,000 - 60,000; Full time

Job summary

Werqwise in San Francisco, CA is seeking a friendly, client‑oriented Member Experience Associate to manage front desk duties, welcome guests, and deliver concierge services. This role offers an opportunity to be the first point of contact for members and visitors in a dynamic coworking environment.

You will contribute to a hospitality‑driven culture, collaborate with a diverse team, and help coordinate events with potential overtime.

Qualifications

• Experience in hotel/front desk or guest services.
• Strongcommunication and a welcoming demeanor.
• Willingness to coordinate events and handle overtime if needed.

Responsibilities

• Greet and assist members and visitors at the front desk in a friendly, professional manner.
• Maintain a clean, organized reception area and ensure a positive first impression.
• Provide concierge and member services, answering questions and directing guests as needed.
• Support event coordination activities and help with planning and on-site execution.

Skills

Front desk experience

Guest services

Event coordination

Customer service

Job description

Today, businesses need to be flexible and fast moving. At Werqwise, we are changing the way the world works by approaching workspace unconventionally. It's not just about the space, it's about the people and the way they work. Environmental psychology drives our designs and allows us to positively impact businesses by putting people at the center of what we do. We create innovative environments that embrace different business models, different brands and different ways of ways of working.

Member Experience Associate

Werqwise San Francisco, California, United States (On-site)

Our unique Hospitality mindset is what drives the experience our Members have each day here at Werqwise. As part of Member Experience Team, this role will also change your experience of working in the Hospitality Industry.

This role will appeal to you if you:

• Love the Hospitality industry but don't love the work hours or shifts
• Want to work Monday to Friday but don't want an office job
• Enjoy being the front line of a business on the front desk
• Love the idea of working in an innovative co working space where hospitality is our mantra
• Want to be part of a team that delivers concierge and member services to our members and visitors
• Would enjoy event coordination (with paid overtime or a small change to your hours)
• Have a real passion for making every customer experience special
• Know how to make people welcome in a professional and friendly way
• Thrive in a busy environment where you deal with different people
• Like getting to know people and know how to engage in conversations
• Take pride in ensuring that the reception space is organized, clean and welcoming at all times
• Have an eye for detail, accuracy and doing things the right way
• Have a voice and want to use it to proactively contribute to success, growth and improvement
• Like being part of a team where we all want to see each other achieve our goals
• Want to be part of a company that is as invested in your success as you are in ours

Who are you?

You will have some experience in a hotel or country club as a front desk professional and/or Guest Services. Most of all, you will have experience with dealing with people and demonstrating to customers that you care about delivering on their needs.

Who you are is also important to us. We know you will enjoy working here if you are achievement oriented, career minded and know that your future is in working with people, delivering outstanding customer service experiences at all times.

You will have a ready smile, be warm and engaging with a genuine interest in people.

Our Values are Listen Hard, Deliver Individually and Celebrate Success. We would like to hear what

these values mean to you and how you think you could apply these to this role.

Werqwise is committed to diversity and inclusion.

The pay range for this role is:

55,000 - 60,000 USD per year (Financial District, CA)