Front Desk Associate, 501 Boylston St

WeWork; Boston (MA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

20 days PTO

13 paid holidays

80 hours sick time

16 weeks parental leave

Healthcare benefits

401k plan

Life and AD&D insurance

Job summary

WeWork in the United States is seeking a Front Desk Associate to serve as the heart of the hospitality team. You will be the main contact for members and guests, greeting them warmly and supporting front desk operations at the assigned location on weekdays.

You will engage with diverse members, learn their needs, promote WeWork services, and help maintain a welcoming, well-run building. This role emphasizes guest orientation, operational support, and a strong customer-service mindset.

Qualifications

• People-person with strong interpersonal skills.
• Outstanding in-person communication and customer service.
• Able to represent the brand and deliver hospitality.
• Willingness to help others and build community.
• Team player who can adapt and support the team.
• Multitask while prioritizing the member experience.
• Hospitality or retail/customer service background preferred but not required.
• Strong verbal and written communication skills.
• Basic computer skills.
• Demonstrates integrity, dependability and responsibility.
• Passion for WeWork's mission and values.
• Secondary school certificate preferred.

Responsibilities

• Greet members and guests warmly and be on-site point of contact.
• Maintain front desk operations during business hours and manage mail/packages.
• Provide space orientation and assist with key issuance when needed.
• Keep front desk clean and organized and handle deliveries and notices.
• Learn members' names and businesses to enhance community feel.
• Track member notes in WeWork systems and answer questions knowledgeably.
• Explain policies and promote WeWork products and services when relevant.
• Respond to emergencies promptly and escalate as needed.

Skills

People skills

Interpersonal

Brand ambassador

Customer service

Team player

Multitasking

Verbal communication

Written communication

Computer skills

Integrity

Dependability

Compassion

Education

Secondary school certificate

Job description

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement-we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work.

About the Opportunity

As a Front Desk Associate, you'll be the heart and "face" of WeWork's hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the same, you will report to one of WeWork's beautiful locations on weekdays only to support the Community Management team.

Depending on the location you are assigned, you'll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations.

Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:

• Create a welcoming community environment for our members and guests (and sometimes their pets!) by greeting all who enter our spaces warmly.
• Make members and guests feel known and cared for by proactively learning their names, answering their questions, and addressing their needs or concerns.
• Support the Community Management team with maintaining the front desk operations throughout the day including mail and package handling.
• Help ensure your building is fully operational and make adjustments when needed.
• Take direction from the Community Associate, Community Lead and the Community Manager to support the Community Team as necessary.
• Be an expert in WeWork products and services and appropriately promote WeWork-provided service offerings to our members and guests.
• All of this while illustrating WeWork's core values and working towards achieving our mission.

In this role, you'll be responsible for the following areas:

Front Desk Management

• Greet all members and guests with a warm and welcoming demeanor.
• Cover the front desk during the building's set business hours and be an on-site point of contact for members, located at the Community Bar.
• Ensure visiting guests are registered and checked in and in accordance with WeWork's guest policies.
• Provide orientation of our spaces and relevant information to ensure all first-time visitors and guests feel welcome and supported.
• Support with issuing and collect keys from members and guests as needed.
• Keep the front desk clean, organized and free of clutter at all times.
• Notify members of any food deliveries and packages.

Member Engagement

• Learn the names of members and guests and get to know their businesses with the goal of building relationships in order to facilitate the sense of Community that WeWork is known for.
• Keep track of relevant member notes and information in WeWork systems.
• Answer questions from members and guests knowledgeably and be able to offer appropriate WeWork products and solutions to support where relevant.
• Identify opportunities to celebrate members' successes and milestones.
• Know and be able to explain WeWork policies and procedures to members and guests.
• Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.

Building Operations and Management

• Assist with the handling mail and packages throughout the day including receiving, processing, sorting and organizing.
• Know and be able to explain WeWork policies and procedures around mail and mailroom.
• Monitor our spaces and make adjustments when needed, for example, picking up rubbish, resetting chairs, and straightening pillows.
• Help maintain building amenities throughout the day, for example, restocking of the Community treat bowl, keycards, printers, etc.
• Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed.

About You

We'd love to hear from you if you meet the qualifications below:

• You're a people-person-you enjoy meeting new people from all walks of life
• In-person interactions energize you and you have outstanding interpersonal skills
• You feel comfortable and confident being the face of the brand
• Helping others gives you a sense of accomplishment
• You work well in a team and can roll up your sleeves to help when needed
• You're able to multitask while always prioritizing the member experience
• You've worked in hospitality / retail or customer service before which is preferred but not required
• You have strong verbal and written communication skills
• You are comfortable with and proficient in basic computer skills
• You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
• You show a passion and understanding of WeWork's mission and values
• You have a secondary school certificate which is preferred but not required

Compensation & Benefits

Base Pay: $21.00 - $22.00 hourly

Incentive Compensation: WeWork employees are eligible to participate in an incentive plan specific to their role. Your recruiter will detail what incentive plan is applicable to this specific role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment. WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment.

Benefits: Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment), including: 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; and life and AD&D insurance.

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you-because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of ourEmployee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

WeWork is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law. WeWork is also proud to be an affirmative action employer with respect to veterans and individuals with disabilities.