Member Experience Associate

Outlier Jets; Naples (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Outlier Jets is seeking a client service coordinator to manage private aviation trips from start to finish, ensuring seamless coordination with operators, catering, ground services, and FBO handoffs.

The role emphasizes calm communication during plan changes, meticulous post-sale follow-through, and rigorous Salesforce CRM discipline to keep every touchpoint current. You will build strong relationships with operators and vendors to deliver reliable service.

Qualifications

• 1+ year in a client service role in private aviation (required).
• Organized to the point disorganization bothers you.
• Able to stay composed when a trip is moving in real time.
• Hospitality is instinct, not a script. You anticipate.
• You write clearly and quickly.

Responsibilities

• Coordinate trips end-to-end: scheduling, operator sourcing, quoting support, catering, ground, and FBO handoffs.
• Communicate with members calmly when plans shift.
• Post-sale and post-flight follow-through, so nothing slips through the cracks.
• Maintain CRM discipline in Salesforce with up-to-date, logged touchpoints.
• Manage operator and vendor relationships to ensure reliable service.

Skills

Client service in private aviation

Organizational skills

Stays composed under pressure

Hospitality mindset

Clear writing

Tools

Salesforce

Avinode

FlyEasy

Job description

Outlier Jets is a private aviation company built on a simple idea: flying private should be handled by people who actually answer the phone. We run jet card trips, charter, and aircraft transactions for clients who don't have time for friction.

What you'll own:

• Trip coordination end to end: scheduling, operator sourcing, quoting support, catering, ground, and FBO handoffs.
• Member communication, with a calm and steady voice when plans shift.
• Post-sale and post-flight follow-through, so nothing slips through the cracks.
• CRM discipline in Salesforce. Every touchpoint logged, every detail current.
• Operator and vendor relationships, with a clear read on who delivers.

The tech stack:

• Salesforce for CRM and member records
• Avinode for sourcing and quoting
• FlyEasy for trip management
• Ai platforms
• Proprietary SOP

Who this is for:

• 1+ year in a client service role in private aviation. This one is a requirement, not a nice-to-have.
• You're organized to the point that disorganization bothers you.
• You stay composed when a trip is moving in real time.
• Hospitality is instinct, not a script. You anticipate.
• You write clearly and quickly.