Member Experience Advocate — Universal Banking

Avadian Credit Union; Madison, Northern (AL, KY); Hybrid; USD 57,859,000 - 61,992,000; Full time

Benefits offered by this job

Benefits package

Job summary

Avadian Credit Union in Madison, AL is seeking an energetic Member Experience Advocate to act as a full-service liaison for members, offering needs-based solutions from the moment they enter the branch. You will perform transactions, open accounts, resolve issues, originate loans, and manage the lobby to deliver a personal, high-quality member experience at our Madison branch.

The role requires a competitive, results-driven attitude, strong communication, and the ability to work in a fast-paced

Qualifications

• One to three years of retail banking experience.
• Sales quota experience or sales management experience.

Responsibilities

• Rotate branch duties, including paying and receiving functions.
• Process transactions accurately per Avadian’s Operations and Protocols.
• Cultivate member relationships and develop sales leads with needs-based solutions.
• Adhere to action plans, goals and objectives, secret shops, corporate initiatives, and training opportunities.
• Explain consumer, mortgage, and business loan products and profile members' needs.
• Balance the branch vault, CDM, and ITC, as necessary.
• Fill in at other branches as needed.
• Prompt and regular attendance is required.

Skills

Retail banking

Sales quota

Education

HS diploma or GED

Job description

Avadian Credit Union in Madison, AL is seeking an energetic Member Experience Advocate to act as a full-service liaison for members, offering needs-based solutions from the moment they enter the branch. You will perform transactions, open accounts, resolve issues, originate loans, and manage the lobby to deliver a personal, high-quality member experience at our Madison branch.

The role requires a competitive, results-driven attitude, strong communication, and the ability to work in a fast-paced