Member Experience & Solutions Specialist

Avadian Credit Union; Huntsville (AL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Job summary

Avadian Credit Union is seeking an energetic Member Experience Advocate to join the Madison branch. You will serve as a full-service liaison, provide needs-based solutions, perform transactions, open accounts, resolve issues, originate loans, and manage the lobby.

Responsibilities include rotating branch duties, processing according to policy, cultivating member relationships, and promoting Avadian products.

Qualifications

• 1–3 years of retail banking experience.
• Sales quota experience or sales management experience.
• High school diploma or GED required.
• Must have excellent written and verbal skills and customer-service oriented.

Responsibilities

• Rotate branch duties including paying and receiving functions.
• Process transactions accurately and adhere to Avadian’s operations and protocols.
• Cultivate member relationships and promote Avadian products and services.
• Explain loan products and profile members’ needs to recommend options.
• Support member retention and relationship expansion through regular member contact.
• Maintain knowledge of Avadian products, CRM, and procedures.

Skills

Retail banking

Sales experience

Education

High School Diploma or GED

Job description

Avadian Credit Union is seeking an energetic Member Experience Advocate to join the Madison branch. You will serve as a full-service liaison, provide needs-based solutions, perform transactions, open accounts, resolve issues, originate loans, and manage the lobby.

Responsibilities include rotating branch duties, processing according to policy, cultivating member relationships, and promoting Avadian products.