Member Experience Advocate, Call Center

ssfcucareers; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

SSFCU is seeking a proactive call center professional to deliver outstanding member service across all contact channels in a financial setting. You will process transactions, follow policies, and support escalation to MCC agents when needed.

Ideal candidates have 3+ years in call centers or financial institutions, with strong communication, cash handling, and sales skills, and thorough knowledge of SSFCU products and services.

Qualifications

• Minimum of three years of call center or financial institution experience.
• Experience with cash handling, customer service, or sales.
• Thorough knowledge of SSFCU products and services.

Responsibilities

• Provide outstanding member service across all contact channels.
• Process transactions accurately following policies and procedures.
• Support escalation handling and assist MCC agents when needed.
• Promote products and services to enhance member relationships.

Skills

Call center

Customer service

Sales

Financial services

Product knowledge

Education

High school diploma

Equivalent (GED/HS diploma)

Tools

Word

Excel

Internet

Job description

SSFCU is seeking a proactive call center professional to deliver outstanding member service across all contact channels in a financial setting. You will process transactions, follow policies, and support escalation to MCC agents when needed.

Ideal candidates have 3+ years in call centers or financial institutions, with strong communication, cash handling, and sales skills, and thorough knowledge of SSFCU products and services.