Member Experience Advocate I

Marine Credit Union; La Crosse (WI); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with immediate employer match

Maternity and Paternity PTO

Community Service PTO

Health Savings Account (HSA) with-emlo

Company‑paid training and development

Job summary

Marine Credit Union is hiring a Member Advocate I in La Crosse, WI to greet, assist, and guide members toward their financial goals. You’ll handle transactions, introduce digital tools, and open basic accounts, while learning products that support financial wellbeing.

Core traits include a passion for service, strong communication, problem-solving, and adaptability with banking systems. A bilingual candidate is highly valued, contributing to an inclusive member experience.

Qualifications

• Passion for helping people and delivering outstanding service.
• Excellent communication and problem-solving skills.
• Comfort with computers and eagerness to learn new systems.
• Cash handling or banking experience is a plus (not required).
• Bilingual applicants strongly encouraged to apply.

Responsibilities

• Welcome and support members, ensuring every visit is a great experience.
• Build genuine relationships and learn about members’ financial goals.
• Perform account transactions and assist with digital banking tools.
• Basic account opening.
• Educate members about products and services that support their financial success.
• Make meaningful outreach calls to strengthen member relationships.
• Collaborate with a supportive branch team that celebrates shared success.

Skills

Customer service

Communication skills

Problem solving

Tech savviness

Bilingual

Education

High school diploma or equivalent

Job description

Marine Credit Union is hiring a Member Advocate I in La Crosse, WI to greet, assist, and guide members toward their financial goals. You’ll handle transactions, introduce digital tools, and open basic accounts, while learning products that support financial wellbeing.

Core traits include a passion for service, strong communication, problem-solving, and adaptability with banking systems. A bilingual candidate is highly valued, contributing to an inclusive member experience.