Member Experience Advocate

Marine Credit Union; Prairie du Chien (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) employer match

PTO

Job summary

Marine Credit Union in Prairie du Chien, WI is hiring a Member Advocate I to warmly welcome members, assist with basic transactions, and help them reach their financial goals. This role emphasizes friendly service, problem solving, and building relationships within a collaborative branch team.

You’ll use digital banking tools, learn about products, and participate in community‑minded initiatives. A high school diploma is preferred; bilingual applicants are encouraged.

Qualifications

• Excellent communication and problem‑solving skills.
• Comfort with computers and willingness to learn new systems.
• Cash handling or banking experience is a plus (not required).
• Bilingual applicants strongly encouraged to apply

Responsibilities

• Welcome and support members, ensuring every visit is a great experience.
• Build genuine relationships and learn about members’ financial goals.
• Perform account transactions and assist with digital banking tools.
• Basic account opening.
• Educate members about products and services that support their financial success.
• Make meaningful outreach calls to strengthen member relationships.
• Collaborate with a supportive branch team that celebrates shared success

Skills

excellent communication

problem solving

customer service

bilingual encouraged

Education

High school diploma or equivalent

Tools

Digital banking tools

Job description

Marine Credit Union in Prairie du Chien, WI is hiring a Member Advocate I to warmly welcome members, assist with basic transactions, and help them reach their financial goals. This role emphasizes friendly service, problem solving, and building relationships within a collaborative branch team.

You’ll use digital banking tools, learn about products, and participate in community‑minded initiatives. A high school diploma is preferred; bilingual applicants are encouraged.