Member Experience & Support Specialist

ssfcucareers; Town of Texas (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

SSFCU is seeking a dedicated member services specialist to promote SSFCU products to existing and potential members while delivering outstanding service across all contact channels. You will follow MCC standards, process transactions accurately, and support escalated member inquiries with a solution-focused approach.

You will mentor peers, lead by example, and contribute to building long-term member relationships through knowledge of SSFCU offerings and a strong ownership mindset that supports

Qualifications

• High school diploma or equivalent.
• Minimum of three (3) years of call center or financial institution or comparable experience in cash handling, customer service, or sales.
• Thorough knowledge of SSFCU products and services and ability to recommend them to meet member needs.
• Positive, professional, business owner mentality with teamwork and accountability.

Responsibilities

• Promote SSFCU products and services to existing and potential members across contact channels.
• Provide outstanding service, guidance, and support to foster long-term relationships.
• Assist MCC agents with escalated member situations and process transactions accurately.
• Lead, mentor peers and demonstrate empowerment and decision-making aligned with policies.

Skills

Call center experience

Customer service

Sales experience

Communication skills

Decision making

Education

High school diploma or equivalent

Tools

Word

Excel

Internet

PC operation

Job description

SSFCU is seeking a dedicated member services specialist to promote SSFCU products to existing and potential members while delivering outstanding service across all contact channels. You will follow MCC standards, process transactions accurately, and support escalated member inquiries with a solution-focused approach.

You will mentor peers, lead by example, and contribute to building long-term member relationships through knowledge of SSFCU offerings and a strong ownership mindset that supports