Call Center Sales Representative-Inbound

ssfcucareers; Town of Texas (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

SSFCU in Wisconsin is seeking a Member Sales Team Associate to proactively promote and sell SSFCU products and services to existing and potential members, delivering outstanding service across all contact channels.

You will guide customers, process transactions, and contribute to meeting sales goals while following SSFCU policies. Strong communication, cash handling, and teamwork are essential for professional growth within the credit union.

Qualifications

• Minimum of three (3) years of call center or financial institution experience.
• Recommends products and services to enhance the member experience and growth.
• Excellent verbal and written communication; professional demeanor.

Responsibilities

• Promotes and sells SSFCU products and services to members.
• Provide high level of service through all contact channels.
• Meet sales goals on the Member Sales Team.
• Follow policies and protect member information during transactions.

Skills

Customer service

Sales

Call center experience

Cash handling

Education

High school diploma or equivalent

Tools

Word

Excel

Internet

Job description

Proactively promotes and sells SSFCU products and services to existing and potential members while providing outstanding service through all contact channels. Offers guidance and support to foster a long term, full service relationship, and follows Member Contact Center standards, processes, established policies and procedures when processing various transactions and inquiry requests. Provide a high level of service to our members by providing consistent, friendly, personalized service to each caller. Assumes and develops Officer level skills and increases knowledge in order to foster professional growth and additional responsibilities. Thoroughly and consistently processes member transactions/requests in an efficient and accurate manner within all established processes and procedures while following all applicable regulations. Supports SSFCU’s vision to expand and build member relationships with a thorough level of knowledge of SSFCU products and services. Proactively recommends products and services to enhance the member experience that will contribute to our growth and profitability. Responsible for meeting all established sales goals on Member Sales Team. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values.

Requirements:

High school diploma or equivalent. Minimum of three (3) years of call center or financial institution or comparable experience in cash handling, customer service, or sales. Supports SSFCU's vision to expand and build member relationships with a thorough level of knowledge of SSFCU products and services. Recommends products and services to enhance the member experience that will contribute to our growth and profitability. Demonstrates a positive, professional and business owner mentality. Actively engages and participates in a teamwork environment. Demonstrates increasing levels of empowerment through confidence and decision making with less dependence on Supervisors for solutions that balance the interest of our membership and the credit union. High level of interpersonal skills, including excellent verbal communication skills, a clear speaking voice, and good writing skills. Able to operate a personal computer and good knowledge of Word, Excel, and Internet. Assumes and develops Officer level skills and increases knowledge in order to foster professional growth and additional responsibilities.