Member Experience Advocate

Ultipro; Tucson, Northern (AZ, KY); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Tucson Federal Credit Union in Tucson, AZ is seeking a Member Advocate at the Midtown Branch to deliver exceptional customer experiences. You will handle service and sales needs with warmth, while maintaining professional interactions with members.

Key duties include cash handling, opening new accounts, processing loan applications, and assisting with routine member maintenance. The role requires a HS Diploma/GED, basic MS Office skills, and knowledge of banking regulations and NMLS registration.

Qualifications

• HS Diploma/GED or equivalent.
• Proficiency in English language, grammar and spelling.
• NMLS registration required.

Responsibilities

• Perform cash handling and payment processing within procedures.
• Establish and deepen member relationships through needs-based selling.
• Process new accounts, loan applications/disbursals, and routine maintenance.
• Refer loan products to meet member needs and support branch goals.
• Adhere to banking regulations and complete compliance training annually.
• Maintain professional appearance and punctuality.

Skills

Customer service

Needs-based selling

Cash handling

MS Office

Communication

Education

HS Diploma/GED

Tools

MS Office

Job description

Tucson Federal Credit Union in Tucson, AZ is seeking a Member Advocate at the Midtown Branch to deliver exceptional customer experiences. You will handle service and sales needs with warmth, while maintaining professional interactions with members.

Key duties include cash handling, opening new accounts, processing loan applications, and assisting with routine member maintenance. The role requires a HS Diploma/GED, basic MS Office skills, and knowledge of banking regulations and NMLS registration.