Branch Member Experience Champion

Avadian Credit Union; Madison (AL); On-site; USD 25,000 - 33,000; Full time

Job summary

Avadian Credit Union in Madison seeks a Member Experience Advocate - Universal to serve as a full-service liaison between members and the credit union. You will provide needs-based solutions, perform transactions, open accounts, resolve issues, originate loans, and manage the lobby.

You will deliver a personal member experience from entry to departure, working with a dynamic team at the Madison branch. The role requires 1–3 years in retail banking and a high school diploma, offering a rate of

Qualifications

• 1–3 years of retail banking experience.
• Experience meeting sales quotas or in sales management.
• Excellent written and verbal communication.

Responsibilities

• Rotate branch duties including paying and receiving functions.
• Process transactions accurately per Avadian’s operations and protocols.
• Cultivate member relationships and upsell Avadian products.
• Explain consumer, mortgage, and business loan products and assess member needs.
• Support member retention and branch goals through regular contact.

Skills

Retail banking experience

Sales experience

Education

High school diploma or GED

Job description

Avadian Credit Union in Madison seeks a Member Experience Advocate - Universal to serve as a full-service liaison between members and the credit union. You will provide needs-based solutions, perform transactions, open accounts, resolve issues, originate loans, and manage the lobby.

You will deliver a personal member experience from entry to departure, working with a dynamic team at the Madison branch. The role requires 1–3 years in retail banking and a high school diploma, offering a rate of