Member Experience Advocate

Jimmy Jazz; Phoenix (AZ); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Free YMCA Staff Membership

Discounted Family Membership

Employee Program Rewards and Discount

Paid Sick Leave (after 90 days of em

Employee & Employer Retirement Contri

Job summary

Valley of the Sun YMCA is seeking a part-time Membership Advisor in Phoenix, AZ. You will be the first point of contact for prospective members, assess their needs, and offer solutions to meet them.

You will handle inquiries by phone, email and in person, aiming to exceed sales goals and drive member engagement. Responsibilities include delivering excellent customer service, following up on leads, and coordinating community events with the Member Experience Director.

Qualifications

• Minimum age of 17.
• Positive energetic attitude.
• 1–2 years of sales or marketing experience preferred.
• Working knowledge of computers and office machines.
• Must be available to work varying shifts (mornings, evenings, weekends and/or holidays).

Responsibilities

• Deliver excellent customer service to members, guests, and program participants.
• Be the friendly face that each member, guest and program participant see's when first entering the branch.
• Create positive lasting memories for each person with helpful responses to their needs
• Execute connections, follow-ups, and inquires for prospective members, new and existing members. Complete weekly reporting as required.
• Ensure all communication/inquiries are responded to within 24 hours.
• With direction from Member Experience Director, organize, coordinate, and execute regular community/awareness events (e.g., Open Houses, Community Days, and Community Family Days).
• Communicate effectively in person, on telephone, and through email with members, peer/co-workers, supervisors, and volunteers.
• Maintain strong knowledge on YMCA Programs, Services, Membership, Donations, Outreach, and Volunteer opportunities.
• Provide prompt, courteous, and accurate information on YMCA programs and schedules to members/prospective members to connect with areas of interest and encourage member involvement.
• Respond to member concerns or problems in positive interactions with member-focused solutions.
• Attend all staff meeting and Membership Trainings as assigned.

Skills

Sales experience

Customer service

Communication

Positive attitude

Interpersonal skills

Job description

Valley of the Sun YMCA is seeking a part-time Membership Advisor in Phoenix, AZ. You will be the first point of contact for prospective members, assess their needs, and offer solutions to meet them.

You will handle inquiries by phone, email and in person, aiming to exceed sales goals and drive member engagement. Responsibilities include delivering excellent customer service, following up on leads, and coordinating community events with the Member Experience Director.