Member Experience Specialist

YMCA of Southern Arizona; Tucson (AZ); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Free YMCA membership for employee and family

12% employer funded retirement plan

50% off YMCA programs

Job summary

The YMCA of Southern Arizona is seeking a Member Engagement Attendant to greet and support members and program participants. This role involves exceptional customer service and providing accurate information about memberships and programs.

Ideal candidates must demonstrate excellent interpersonal skills, be at least 18, and complete CPR/AED certification within 30 days of hire. Part-time benefits include a free membership and discounts on programs.

Qualifications

• At least 18 years of age or older.
• Certifications required within thirty (30) days of hire: CPR/AED and First Aid for Adults, Children, and Infants.
• Completion of YMCA's online training upon date of hire.

Responsibilities

• Provides exceptional customer service by exceeding guest expectations.
• Engages in active listening with prospects and members.
• Utilizes software systems for membership sales and program registrations.
• Receives and documents payments accurately.
• Enforces YMCA procedures and policies.

Skills

Excellent interpersonal skills

Problem-solving skills

Customer service experience

Sales experience

Intermediate technology knowledge

Education

High school diploma or GED preferred

Job description

The YMCA of Southern Arizona is seeking a Member Engagement Attendant to greet and support members and program participants. This role involves exceptional customer service and providing accurate information about memberships and programs.

Ideal candidates must demonstrate excellent interpersonal skills, be at least 18, and complete CPR/AED certification within 30 days of hire. Part-time benefits include a free membership and discounts on programs.