Member Experience Advocate

Arlo; Oregon; Hybrid; USD 45,000 - 65,000; Full time

Job summary

Arlo is redefining health insurance for small businesses by focusing on member experience and streamlined processes. As a Member Advocate, you will be the first contact for members, resolving questions about coverage, benefits, and claims with empathy across chat, email, and live messaging.

You will collaborate with Sales, Product, Operations, and Engineering to continuously improve tools and workflows, ensuring members feel heard, supported, and confident in their care.

Qualifications

• 1-3 years of customer service experience in a health plan/health insurance environment.
• Strong written and verbal communication skills, with the ability to explain complex topics quickly, clearly, and empathetically.
• Comfort using multiple channels and tools (CRM systems, chat platforms, text, and email support).
• Detail-oriented and organized, with strong follow‑through and problem-solving skills.
• Ability to manage multiple tasks in a fast‑paced environment while maintaining a positive member experience.

Responsibilities

• Respond to member questions and concerns with empathy and professionalism across text, email, and live messaging.
• Own interactions from start to finish, guiding members through health insurance, benefits, and claims.
• Collaborate with Sales, Product, Operations, and Engineering to improve the member experience.
• Identify patterns and contribute to better tools, resources, and documentation.

Skills

Customer service

Written communication

Verbal communication

CRM platforms

Chat platforms

Multitasking

Problem-solving

Empathy

Tools

CRM systems

Email tools

Job description

Arlo is redefining health insurance for small businesses by focusing on member experience and streamlined processes. As a Member Advocate, you will be the first contact for members, resolving questions about coverage, benefits, and claims with empathy across chat, email, and live messaging.

You will collaborate with Sales, Product, Operations, and Engineering to continuously improve tools and workflows, ensuring members feel heard, supported, and confident in their care.