AI-Powered Member Advocate

Arlo; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

High ownership

Meaningful mission

Growth opportunities

AI-driven care

Collaborative culture

Job summary

Arlo is building a caring, AI-powered health insurance experience for small businesses. As a Member Advocate you’ll be the first point of contact for members, responding with empathy across text, email, and live chat while guiding them through benefits and claims.

You’ll collaborate with Sales, Product, Operations, and Engineering to continuously improve the member experience, and you’ll thrive when solving problems for others in a fast-paced, high-trust environment.

Qualifications

• 1-3 years of customer service experience in a health plan/health insurance environment.
• Strong written and verbal communication skills; explain complex topics clearly and empathetically.
• Comfort using multiple channels and tools (CRM systems, chat platforms, text, and email support).
• Detail-oriented, organized, with strong follow-through and problem-solving.
• Ability to manage multiple tasks in a fast-paced environment while maintaining a positive member experience.
• Passion for helping people and improving healthcare experiences.
• Availability to work an 8 hour shift between 8:30 AM and 6:00 PM ET; preference for Eastern or Central time zones.

Responsibilities

• Be the first point of contact for members, responding with empathy and professionalism.
• Help members navigate health insurance, benefits, and claims from start to finish.
• Collaborate with Sales, Product, Operations, and Engineering to improve the member experience.
• Identify opportunities to improve tools, resources, and documentation through patterns and feedback.

Skills

Customer service

Written & verbal communication

CRM tools

Multitasking

Problem-solving

Empathy

Eastern/Central time availability

Tools

CRM software

Chat platforms

Email systems

Job description

Arlo is building a caring, AI-powered health insurance experience for small businesses. As a Member Advocate you’ll be the first point of contact for members, responding with empathy across text, email, and live chat while guiding them through benefits and claims.

You’ll collaborate with Sales, Product, Operations, and Engineering to continuously improve the member experience, and you’ll thrive when solving problems for others in a fast-paced, high-trust environment.