Member Experience Advocate

WEOKIE Federal Credit Union; Moore (OK); On-site; USD 28,000 - 34,000; Full time

Job summary

WEOKIE Federal Credit Union is seeking a Member Advocate to deliver extraordinary service while efficiently processing cash and member inquiries. You will help members manage their finances, provide information about the Credit Union, and proactively refer suitable products and services.

You will follow all policies and procedures, balance cash drawers, and support team goals with a focus on accuracy and member satisfaction. Training and growth opportunities are available.

Qualifications

• Requires a High School Diploma or equivalent.
• CCUFC designation is encouraged.
• Ability to learn and apply various software applications.
• Accurate keyboarding skills.
• Prior experience in a retail service environment including cash handling is preferred.

Responsibilities

• Provide extraordinary member service by being knowledgeable and engaging with members while accurately processing transactions such as cashing checks, deposits, payments, and withdrawals.
• Listen actively to understand questions and offer guidance to appropriate products and services; refer members to savings options that save time and money.
• Follow policies, procedures, and controls; report gaps to leadership to mitigate risk to members and the organization.
• Balance cash drawers at shift end and prepare official checks/money orders when needed.
• Perform miscellaneous duties and assist with coverage at other locations as required.

Skills

Customer service

Cash handling

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

Software applications

Job description

WEOKIE Federal Credit Union is seeking a Member Advocate to deliver extraordinary service while efficiently processing cash and member inquiries. You will help members manage their finances, provide information about the Credit Union, and proactively refer suitable products and services.

You will follow all policies and procedures, balance cash drawers, and support team goals with a focus on accuracy and member satisfaction. Training and growth opportunities are available.