Member Advocate I — Teller & Member Services Pro

WEOKIE Federal Credit Union; Edmond (OK); On-site; USD 30,000 - 38,000; Full time

Job summary

WEOKIE Federal Credit Union in Edmond, OK seeks a Member Advocate I (Teller) to deliver exceptional service while accurately processing cash and member inquiries. You will promote products and services to help members manage their financial needs and explain the credit union's mission and offerings.

Responsibilities include handling cash transactions, balancing cash drawer, answering questions, making referrals, and following all policies and security controls to protect members and the

Qualifications

• Must have a High School Diploma or equivalent.
• Prior experience in a retail service environment including cash handling and member service preferred.
• Must be able to learn and apply a variety of software applications.
• Must have accurate keyboarding skills.

Responsibilities

• Provide extraordinary member service by being knowledgeable, engaging with members, following defined service standards.
• Accurately process transactions for members, including cash handling, deposits, payments, withdrawals.
• Proactively identify referrals for members that save time and money and provide peace of mind.
• Follow policies, procedures, and controls to mitigate risk and protect members.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Education

High School Diploma or equivalent

CCUFC designation encouraged

Tools

Software applications

Job description

WEOKIE Federal Credit Union in Edmond, OK seeks a Member Advocate I (Teller) to deliver exceptional service while accurately processing cash and member inquiries. You will promote products and services to help members manage their financial needs and explain the credit union's mission and offerings.

Responsibilities include handling cash transactions, balancing cash drawer, answering questions, making referrals, and following all policies and security controls to protect members and the