Member Experience Advisor II

Wescom-Credit-Union; Culver City (CA); On-site; USD 53,000 - 74,000; Full time

Job summary

Wescom-Credit-Union in Culver City, CA is seeking an experienced Member Service Representative to assist members with deposits, loans and product inquiries. You will promote Wescom products, provide accurate information, and refer members to specialists to deepen relationships.

The role emphasizes high-quality service, accuracy, and compliance while handling daily teller activities and membership onboarding. A strong member-focused mindset and basic computer skills are required.

Qualifications

• High School graduate or equivalent.
• Previous financial industry and customer service experience preferred.
• Notary Public licensing and NMLS registration may be required.
• Proficiency with basic banking software and transactions.

Responsibilities

• Provide consultative services to members regarding credit union products and services.
• Process deposits, withdrawals, transfers and other teller transactions.
• Assist members with memberships, loan accounts and services; refer to specialists as needed.
• Promote products and services to deepen member relationships and meet branch goals.
• Maintain accuracy and compliance in all member records and transactions.

Skills

Customer service

Financial products

Cash handling

Member onboarding

Education

High School graduate

Tools

MS Office

Credit Union software

Job description

Wescom-Credit-Union in Culver City, CA is seeking an experienced Member Service Representative to assist members with deposits, loans and product inquiries. You will promote Wescom products, provide accurate information, and refer members to specialists to deepen relationships.

The role emphasizes high-quality service, accuracy, and compliance while handling daily teller activities and membership onboarding. A strong member-focused mindset and basic computer skills are required.