Member Experience Advisor

Ignite Credit Union; Wyoming (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Ignite Credit Union in Wyoming, MI seeks a friendly Member Experience Advisor to greet members, process everyday transactions, and guide customers in selecting suitable financial products. You will promote digital banking tools, ensure accurate records, and collaborate with teammates to provide a seamless branch experience.

The role emphasizes strong service orientation, attention to detail, and a commitment to regulatory compliance while representing Ignite's values and supporting community

Qualifications

• Customer service and member support skills with active listening and clear communication.
• Cash handling, transaction processing, and basic banking operations with attention to detail.
• Ability to learn and use branch systems, digital banking platforms, and office software efficiently.
• Problem-solving and conflict-resolution skills to address member concerns and identify solutions.
• Teamwork and collaboration to contribute positively in a branch environment.
• Basic understanding of consumer banking products such as checking, savings, loans, and credit cards; prior financial services experience is a plus.
• Strong organizational and time-management abilities to handle multiple requests and tasks.
• High school diploma or equivalent; post-secondary education in business/finance is beneficial.
• Commitment to ethical conduct and regulatory compliance.
• Willingness to participate in community events and represent Ignite's mission and values.

Responsibilities

• Greet members and assist with deposits, withdrawals, payments, and inquiries.
• Educate members on checking, savings, loans, and cards and help match products to needs.
• Promote digital banking tools and assist with online/mobile app usage.
• Maintain accurate records and follow regulatory/compliance procedures.
• Collaborate with colleagues to ensure a smooth branch experience.
• Handle cash and process transactions with accuracy.
• Provide friendly, personalized service and resolve member concerns promptly.
• Support community outreach and represent Ignite's values in interactions with members.

Skills

Customer service

Cash handling

Digital banking tools

Problem solving

Teamwork

Communication

Time management

Banking product knowledge

Ethical conduct

Education

High school diploma

Post-secondary education in business/finance

Tools

Branch systems

Digital banking platforms

Office software

Job description

Company Description

Ignite Credit Union connects members with the friendly, local service of neighborhood credit unions backed by robust shared resources across Michigan. Through divisions including Allegan Credit Union, Rivertown Credit Union, and BlueOx Credit Union, Ignite offers expanded access to products, branch locations, and collective expertise. Team members help deliver a welcoming experience in every branch, pairing personal service with a broader range of financial solutions than many local institutions provide. Ignite is committed to community giveback, member-focused service, and responsible lending, and operates as an NCUA-insured, Equal Housing Opportunity lender (NMLS ID# 646287).

Role Description

The Member Experience Advisor is a full-time, on-site role based in Wyoming, MI, focused on providing exceptional service and support to credit union members. In this position, the Advisor greets members, listens to their needs, and assists with everyday banking transactions such as deposits, withdrawals, payments, and account inquiries. The role includes helping members understand and select appropriate financial products, offering guidance on digital banking tools, and resolving issues promptly and accurately. The Advisor collaborates with colleagues to ensure a smooth branch experience, maintains accurate records, and follows all regulatory and compliance procedures. This role also supports community outreach efforts and promotes Ignite's services and values in interactions with members and visitors.

Qualifications

• Customer service and member support skills, including active listening, empathy, and clear communication.
• Cash handling, transaction processing, and basic banking operations skills, with attention to detail and accuracy.
• Ability to learn and use branch systems, digital banking platforms, and office software efficiently.
• Problem-solving and conflict-resolution skills to address member concerns and identify appropriate solutions.
• Teamwork and collaboration skills, with the ability to contribute positively in a branch environment.
• Basic understanding of consumer banking products such as checking, savings, loans, and credit cards; prior financial services experience is a plus.
• Strong organizational and time-management abilities to handle multiple member requests and tasks throughout the day.
• High school diploma or equivalent required; post-secondary education in business, finance, or a related field is beneficial.
• Commitment to ethical conduct, regulatory compliance, and member confidentiality.
• Willingness to participate in community events and represent Ignite Credit Union's mission and values.