Branch Member Experience Advisor

Ignite Credit Union; Wyoming (MI); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Ignite Credit Union in Wyoming, MI seeks a friendly Member Experience Advisor to greet members, process everyday transactions, and guide customers in selecting suitable financial products. You will promote digital banking tools, ensure accurate records, and collaborate with teammates to provide a seamless branch experience.

The role emphasizes strong service orientation, attention to detail, and a commitment to regulatory compliance while representing Ignite's values and supporting community

Qualifikationen

• Customer service and member support skills with active listening and clear communication.
• Cash handling, transaction processing, and basic banking operations with attention to detail.
• Ability to learn and use branch systems, digital banking platforms, and office software efficiently.
• Problem-solving and conflict-resolution skills to address member concerns and identify solutions.
• Teamwork and collaboration to contribute positively in a branch environment.
• Basic understanding of consumer banking products such as checking, savings, loans, and credit cards; prior financial services experience is a plus.
• Strong organizational and time-management abilities to handle multiple requests and tasks.
• High school diploma or equivalent; post-secondary education in business/finance is beneficial.
• Commitment to ethical conduct and regulatory compliance.
• Willingness to participate in community events and represent Ignite's mission and values.

Aufgaben

• Greet members and assist with deposits, withdrawals, payments, and inquiries.
• Educate members on checking, savings, loans, and cards and help match products to needs.
• Promote digital banking tools and assist with online/mobile app usage.
• Maintain accurate records and follow regulatory/compliance procedures.
• Collaborate with colleagues to ensure a smooth branch experience.
• Handle cash and process transactions with accuracy.
• Provide friendly, personalized service and resolve member concerns promptly.
• Support community outreach and represent Ignite's values in interactions with members.

Kenntnisse

Customer service

Cash handling

Digital banking tools

Problem solving

Teamwork

Communication

Time management

Banking product knowledge

Ethical conduct

Ausbildung

High school diploma

Post-secondary education in business/finance

Tools

Branch systems

Digital banking platforms

Office software

Jobbeschreibung

Ignite Credit Union in Wyoming, MI seeks a friendly Member Experience Advisor to greet members, process everyday transactions, and guide customers in selecting suitable financial products. You will promote digital banking tools, ensure accurate records, and collaborate with teammates to provide a seamless branch experience.

The role emphasizes strong service orientation, attention to detail, and a commitment to regulatory compliance while representing Ignite's values and supporting community