Member Experience Advisor

Hoosier Hills Credit Union; Lawrenceburg (IN); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Hoosier Hills Credit Union in Greendale and Lawrenceburg invites you to join as an Associate Member Advisor. You will build relationships, handle everyday banking needs, and deliver accurate service in a fast-paced environment.

The role focuses on transactions, account maintenance, and product education while upholding confidentiality and regulatory standards. Experience in customer-facing roles is required; banking experience is strongly preferred. Some travel between service centers may occur.

Qualifications

• 1-3 years of customer-facing experience required.
• Experience in banking or financial services strongly preferred.
• Strong accuracy and customer service focus.
• Professionalism, confidentiality, and sound judgment required.

Responsibilities

• Provide exceptional member service and build relationships.
• Process transactions and account maintenance accurately.
• Assist with online banking, statements, card activation, wire transfers.
• Identify member needs and recommend HHCU products.
• Follow security and BSA/AML regulations.

Skills

Customer service

Attention to detail

Communication

Critical thinking

Teamwork

Problem solving

Professionalism

Education

High school diploma

Job description

Hoosier Hills Credit Union in Greendale and Lawrenceburg invites you to join as an Associate Member Advisor. You will build relationships, handle everyday banking needs, and deliver accurate service in a fast-paced environment.

The role focuses on transactions, account maintenance, and product education while upholding confidentiality and regulatory standards. Experience in customer-facing roles is required; banking experience is strongly preferred. Some travel between service centers may occur.