Member Experience Advisor - In-Branch Banking

Purdue Federal Credit Union; Lafayette (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

Purdue Federal Credit Union in Lafayette, IN is seeking an enthusiastic Retail Teller to deliver an exceptional in-branch member experience. You will handle cash and non-cash transactions, assist with account maintenance, educate members on electronic services, and resolve basic card issues.

This full-time role emphasizes accuracy, friendly communication, and teamwork. You will perform end-of-day balancing, offer notary services, and refer members to specialists when needed, supporting branch

Qualifications

• High School Diploma or Equivalent or better.
• 1 year of direct customer-service and/or sales experience.
• Previous retail banking is a plus.

Responsibilities

• Handle a variety of cash and non-cash transactions, including cashing checks and processing loan payments.
• Assist members with account maintenance, disputes, and changes as applicable.
• Educate members on electronic services and refer to team members when needed.
• Create, block, and activate cards; balance end-of-day and maintain logs.
• Provide notary services and support card services with fraud or loss cases.

Skills

Cash handling

Customer service

Communication

Multi-tasking

Analytical skills

Problem solving

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Fiserv

DocuSign

Meridian Link

Job description

Purdue Federal Credit Union in Lafayette, IN is seeking an enthusiastic Retail Teller to deliver an exceptional in-branch member experience. You will handle cash and non-cash transactions, assist with account maintenance, educate members on electronic services, and resolve basic card issues.

This full-time role emphasizes accuracy, friendly communication, and teamwork. You will perform end-of-day balancing, offer notary services, and refer members to specialists when needed, supporting branch