Member Experience Advisor

Hoosier Hills Credit Union; Mitchell (IN); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Hoosier Hills Credit Union in Mitchell, IN is seeking an Associate Member Advisor to deliver exceptional member experiences. You will assist with everyday financial needs, perform account servicing, and maintain accurate records with confidentiality and compliance.

The role emphasizes relationship-building, problem-solving, and education while handling transactions with care. Growth opportunities and a supportive team environment drive professional development.

Qualifications

• Experience in customer-facing roles or retail banking is preferred.
• Strong attention to detail and accuracy in handling transactions.
• Clear verbal and written communication with members.

Responsibilities

• Provide exceptional member service aligned with the credit union's mission.
• Build and maintain relationships with members and address their financial needs.
• Process transactions and handle account maintenance with accuracy and confidentiality.
• Identify opportunities to recommend HHCU products and services to members.

Skills

Customer service

Attention to detail

Communication skills

Critical thinking

Teamwork

Technology skills

Education

High school diploma or equivalent

Job description

Hoosier Hills Credit Union in Mitchell, IN is seeking an Associate Member Advisor to deliver exceptional member experiences. You will assist with everyday financial needs, perform account servicing, and maintain accurate records with confidentiality and compliance.

The role emphasizes relationship-building, problem-solving, and education while handling transactions with care. Growth opportunities and a supportive team environment drive professional development.