Member Experience Advisor

Hoosier Hills Credit Union; Paoli (IN); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Paid time off

Job summary

Hoosier Hills Credit Union in Paoli seeks an Associate Member Advisor to deliver outstanding member service, handle transactions, and provide product education. You will build relationships, maintain accuracy, and support daily operations with a team-focused approach.

The role emphasizes confidentiality and adherence to banking procedures, including BSA/AML guidelines, while fostering member trust and financial wellbeing in the community.

Qualifications

• 1-3 years of experience in customer-facing roles.
• Experience in banking or financial services preferred.
• Ability to follow procedures and protect member information.
• Strong accuracy and confidentiality in handling data.

Responsibilities

• Provide exceptional member service and resolve inquiries.
• Process transactions and account servicing efficiently.
• Educate members on products and services to meet needs.
• Maintain security and regulatory compliance in all interactions.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Hoosier Hills Credit Union in Paoli seeks an Associate Member Advisor to deliver outstanding member service, handle transactions, and provide product education. You will build relationships, maintain accuracy, and support daily operations with a team-focused approach.

The role emphasizes confidentiality and adherence to banking procedures, including BSA/AML guidelines, while fostering member trust and financial wellbeing in the community.