Member Experience Advisor

Michigan-Schools-; Chesterfield Charter Township (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Plan

401(k) Match

Paid Holidays

PTO

Job summary

MSGCU is seeking a dedicated Member Service Representative to assist members with loan applications, new memberships, and automated services. You will build trusted relationships by understanding member needs and providing effective financial solutions, while maintaining high service standards.

The role emphasizes cross-selling, accurate documentation, and assisting the call center as needed. A focus on member loyalty and professional communication is essential for success.

Qualifications

• High school diploma or GED required.
• 1 year of progressively responsible experience in a financial institution desired.

Responsibilities

• Process loan applications and open new memberships.
• Open IRAs and set up automated services.
• Support Call Center as needed.
• Explain ownership options and ensure paperwork is completed accurately.

Skills

Member Service

Cross-Selling

Communication

Education

High school diploma or GED

Job description

MSGCU is seeking a dedicated Member Service Representative to assist members with loan applications, new memberships, and automated services. You will build trusted relationships by understanding member needs and providing effective financial solutions, while maintaining high service standards.

The role emphasizes cross-selling, accurate documentation, and assisting the call center as needed. A focus on member loyalty and professional communication is essential for success.