Member Services & Loans Advisor

Essential-Credit-Union; Baton Rouge (LA); On-site; USD 34,000 - 40,000; Full time

Job summary

Essential Credit Union seeks a Member Service Representative to open/close accounts, troubleshoot, issue cards, and actively cross-sell products. The MSR helps with loan production by originating applications and disbursing approved loans to members.

You'll maintain excellent member service, attract new members, process deposits and withdrawals, and ensure branch compliance with policies and regulations. Strong communication, multitasking, and discretion are essential in serving diverse members

Qualifications

• High School Diploma required and some college level preferred.
• 3+ years of experience in a financial institution setting.
• Credit Union or banking experience required.
• Previous customer or member service experience.

Responsibilities

• Maintains exceptional level of Member Service.
• Attracts new members and manages member and account retention.
• Cross sells products Essential Credit Union by explaining various services available and assists members in selecting these services.
• Performs member services such as ordering checks, processing ACH Forms, processing and selling cashier’s checks.
• Verifies and processes alterations to existing deposit accounts.
• Opens share certificates and Individual Retirement Accounts (IRA’s).
• Assists members in understanding statements, perform interest calculations and resolve statement related issues.
• Deescalates problem situations in a productive way, along with following-through to ensure the issue has been satisfactorily resolved.
• Counsels members on financial matters.
• Demonstrates the uses of good marketing techniques for cross selling and able to train others.
• Processes loan applications within lending guidelines.
• Recommends alternatives for members not qualifying for loans.
• Provides members with accurate account information in a timely manner.
• Archives and timely submits all loan and account documents to the file room.
• Submits all member related documents to the correct department in a timely manner.
• Exercises discretion and confidentiality always.
• Ensures branch compliance with audit, policy, procedures, and loss prevention.
• Stays abreast of Essential Credit Union policies, procedures, and services.
• Ensures regulatory procedures are followed in accordance with federal and state guidelines.
• Remains knowledgeable of Reg CC Holds and Bank Secrecy Act.
• Follows and strictly adheres to the established security procedures.
• Resolves complaints and problematic issues properly and timely notifies management when the problem requires escalation.
• Assists with financial seminars and other outreach efforts within the communities.
• Performs other functions and special projects as requested from by management.
• Supports management and the Board of Directors in all corporate decisions.

Skills

Interpersonal skills

Written and oral communication

Multitasking

Education

High School Diploma (some college preferred)

Tools

Microsoft Office

Job description

Essential Credit Union seeks a Member Service Representative to open/close accounts, troubleshoot, issue cards, and actively cross-sell products. The MSR helps with loan production by originating applications and disbursing approved loans to members.

You'll maintain excellent member service, attract new members, process deposits and withdrawals, and ensure branch compliance with policies and regulations. Strong communication, multitasking, and discretion are essential in serving diverse members