Member Engagement & Support Specialist

FarmFirst Dairy Cooperative; Madison (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A regional dairy cooperative is seeking a Member Services Specialist to provide exceptional support to its members. This entry-level position involves responding to inquiries, guiding members through cooperative programs, and fostering relationships. Candidates should have a degree in agriculture or related fields, alongside strong communication and interpersonal skills. Experience in customer service is preferred. This full-time role entails maintaining member records and collaborating closely with internal teams in Wisconsin.

Qualifications

• Experience in customer service or member relations is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to member inquiries via phone, email, and in-person.
• Guide members through cooperative programs and initiatives.
• Build and maintain relationships to enhance member loyalty.

Skills

Customer service

Strong communication skills

Interpersonal skills

Time management

Problem-solving

Adaptability

Education

Associate or bachelor’s degree in agriculture or related field

Tools

Microsoft Office

CRM systems

Job description

A regional dairy cooperative is seeking a Member Services Specialist to provide exceptional support to its members. This entry-level position involves responding to inquiries, guiding members through cooperative programs, and fostering relationships. Candidates should have a degree in agriculture or related fields, alongside strong communication and interpersonal skills. Experience in customer service is preferred. This full-time role entails maintaining member records and collaborating closely with internal teams in Wisconsin.