Member Services Specialist

FarmFirst Dairy Cooperative; Madison (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A regional dairy cooperative is seeking a Member Services Specialist to provide exceptional support to its members. This entry-level position involves responding to inquiries, guiding members through cooperative programs, and fostering relationships. Candidates should have a degree in agriculture or related fields, alongside strong communication and interpersonal skills. Experience in customer service is preferred. This full-time role entails maintaining member records and collaborating closely with internal teams in Wisconsin.

Qualifications

• Experience in customer service or member relations is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to member inquiries via phone, email, and in-person.
• Guide members through cooperative programs and initiatives.
• Build and maintain relationships to enhance member loyalty.

Skills

Customer service

Strong communication skills

Interpersonal skills

Time management

Problem-solving

Adaptability

Education

Associate or bachelor’s degree in agriculture or related field

Tools

Microsoft Office

CRM systems

Job description

Member Services Specialist

Direct message the job poster from FarmFirst Dairy Cooperative.

Position Summary

The Member Services Specialist serves as the primary point of contact for FarmFirst Dairy Cooperative members, providing exceptional service and support to ensure member satisfaction and engagement. This role involves assisting members with cooperative programs, resolving inquiries, and promoting resources that strengthen member relationships and cooperative growth.

Key Responsibilities

• Respond to member inquiries via phone, email, and in-person, ensuring timely and accurate information.
• Guide members through cooperative programs and advocacy initiatives.
• Develop and maintain strong relationships with members to enhance loyalty and engagement. Includes community agricultural outreach programs such as Dairy Breakfasts, County and State Fairs, FFA and 4H programs as needed.
• Assist in organizing member meetings, events, and educational programs.
• Maintain accurate member records and update databases as needed.
• Address and resolve member concerns promptly and professionally.
• Work closely with internal team members to ensure service delivery and program implementation. Assist District Board members and management as / when required. On-farm visits required.

Qualifications

• Education: Associate or bachelor’s degree in agriculture, ag business, or related field preferred, but not required.
• Experience: Customer service or member relations experience; agricultural background is a plus.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office and CRM systems.
• Knowledge of dairy industry and cooperative principles preferred.

Core Competencies

• Self-motivated and Customer-focused mindset.
• Time management, problem-solving, critical thinking.
• Team collaboration.
• Adaptability and attention to detail.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Business Development and Sales