Member Engagement Specialist — Elevate Member Experience (On-site)

Seattle YMCA; Bothell (WA); On-site; USD 2,933,000 - 3,168,000; Full time

Benefits offered by this job

YMCA membership

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement contributions

Mental health resources

Paid time off (PTO)

Program discounts

Job summary

Seattle YMCA, on-site, is seeking a Member Engagement Representative to deliver exceptional member service and build strong relationships. You will help members connect with programs, assist with enrollment, and provide guidance tailored to individual goals.

You will play a key role in member engagement and retention, support daily operations, and participate in team activities. The position emphasizes welcoming service and helping the community thrive through YMCA programs.

Qualifications

• Six months or more of relevant work experience (sales, retail, reception, customer service, etc.).
• Strong customer service skills, responding to multiple questions via phone, email and in person.
• Basic computer skills.

Responsibilities

• Develops positive relationships including providing prompt and courteous service to members, participants and guests.
• Conducts membership interviews, enrolls new members and provides motivational support and guidance. Processes member applications, including performing data entry.
• Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests.
• Addresses and performs routine duties such as changing/handing out towels, checking locker rooms, handing out locker keys and cleaning equipment.
• Balances and completes reports for financial transactions.
• May control access to facility.
• May open and/or close facility.
• Supports member engagement and retention activities of the branch.
• Provides guidance and support for assigned at-risk members and accurately maintains related records.

Skills

Customer service

Data entry

Communication

Multitasking

Job description

Seattle YMCA, on-site, is seeking a Member Engagement Representative to deliver exceptional member service and build strong relationships. You will help members connect with programs, assist with enrollment, and provide guidance tailored to individual goals.

You will play a key role in member engagement and retention, support daily operations, and participate in team activities. The position emphasizes welcoming service and helping the community thrive through YMCA programs.