MEMBER ENGAGEMENT REPRESENTATIVE

The Skagit Valley Family YMCA; Mount Vernon (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Flexible scheduling

Medical/Dental/Vision

Free YMCA membership

Retirement Fund

Program and merchandise discounts

Paid sick & vacation days

Job summary

The Skagit Valley Family YMCA is seeking a full-time Welcome Center Supervisor in Mount Vernon, WA. You will deliver outstanding member service, promote memberships and programs, and lead a team to ensure a clean, welcoming facility.

Ideal candidates have at least 3 years of progressive management in customer service, solid computer skills, and the ability to relate to diverse populations. CPR/First Aid training is required within 30 days of hire.

Qualifications

• Requires high school diploma or equivalent.
• Minimum 3 years of progressive management experience in customer service fields.
• Strong computer skills including Office 365, ReClique Core and Paycom.
• Ability to multitask and communicate clearly with diverse groups.

Responsibilities

• Create a member-focused culture and foster loyalty through service.
• Assess customer needs and provide prompt, helpful resolutions and guidance.
• Ensure staff can communicate information to members and guests.
• Promote program enrollments and support program directors.

Skills

Customer service

Sales experience

Written & oral communication

Team leadership

Time management

Detail oriented

Proactive

Education

High school diploma or equivalent

Tools

Office 365

ReClique Core

Paycom

Job description

Make an impact: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening the community through youth development, healthy living, and social responsibility. Deliver quality service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, and maintain cleanliness and organization of the Welcome Center and other areas of the facility. We are looking for someone who is available evenings and weekends.ARE YOU A GOOD FIT?You know how to give great customer service.You have service, sales, or related experience.You have excellent written and oral skills.You are comfortable with computers and office equipment.You are proactive and know how to get things done.You have a positive attitude and previous experience with diverse populations.Able to complete Child Abuse Prevention training on the first day and other online and in-person training as required.ESSENTIAL FUNCTIONS:Creates a member-focused culture, models relationship-building skills, and ensures a level of service and engagement that fosters loyalty among those we serve.Ability to assess customer's needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience promptly.Ensures that membership staff are informed and able to communicate information to members and guests.Promotes program enrolment in interactions with existing and potential members. Implements marketing efforts to maximize program enrolments and provides support to program directors on related issues.Provides for the cleanliness of the Welcome Center and assigned spaces, upkeep of equipment, and maintains an adequate inventory of supplies. Monitors, implements, and enforces department protocol to clean and disinfect commonly used surfaces, and ensures PPE compliance.Ability to lead a team that responds appropriately to behavioral issues or medical emergencies.Maintains member records and department files.Participate in mandatory staff meetings and in-servicesOther duties as assignedQUALIFICATIONS:High school degree or equivalent;Minimum of 18-years or older3 years of progressive management experience in customer service-related fields.Strong computer skills including, but not limited to, Office 365, ReClique Core, and PaycomMulti-task-oriented and strong communication skillsHave excellent time management, attention to detail, and organizational skillsPossess the ability to make independent and sound decisions in a changing environmentDetail-oriented and exhibit a high degree of accuracy and alertnessPresent a neat and professional appearance at all timesAbility to relate effectively to diverse groups of people from all social and economic segments of the communityAdditional bilingual premium pay of $1.00 for those who are fluent in Spanish, Triqui, Mixtec, Russian, or Ukrainian.Must possess or attain CPR/AED Certifications within 30 days of hireWORK ENVIRONMENT & PHYSICAL/MENTAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.The employee must be able to demonstrate the Skagit Y’s mission of inclusion while interacting with members, staff, volunteers, and others encountered in the course of work.The employee frequently is required to stand for prolonged periods.The noise level in the work environment is usually moderate.Must be able to work flexible hours including evenings, weekends, and holidays.BENEFITS: Full-time and part-time employees are supported with the following benefits and perks:Flexible scheduling around school and extracurricular activitiesMedical/Dental/Vision (Full-time benefitted employees to be eligible)Free Household YMCA MembershipYMCA Retirement FundYMCA Program and Merchandise discountsEmployee Referral Bonus ProgramPaid Sick & Vacation Days (accrual begins from day-1, eligible to use after 90-days).