Member Engagement & Lending Specialist

American RENOLIT Corporation; Elkhart (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Notre Dame Federal Credit Union is seeking an outbound service and sales oriented professional to contact members, promote card activation and Bill Pay, and identify lending opportunities. You will educate members on Irish Card Shield and other ND FCU services while building long-term relationships.

The role emphasizes proactive member engagement, accurate data entry, and quality customer service to meet sales and service goals. Strong product knowledge and communication skills are essential.

Qualifications

• Must have a minimum of one (1) year experience in retail lending sales with a proven track record of meeting goals preferably in origination/servicing of consumer loans at a financial institution.
• Intermediate level computer proficiency and knowledge of loan origination software is required.

Responsibilities

• Activate debit and credit cards and enroll members in Bill Pay.
• Describe and promote Notre Dame FCU products and services to members via phone/email.
• Cross-sell products and services during outbound calls.
• Assist members in opening new accounts when needed to secure loans and promote checking/debit card usage.
• Input loan applications and ensure timely follow-up to maintain member satisfaction.

Skills

Retail lending sales

Telephone sales

Customer service

Loan product knowledge

Tools

Loan origination software

Excel

Word

Outlook

Job description

Notre Dame Federal Credit Union is seeking an outbound service and sales oriented professional to contact members, promote card activation and Bill Pay, and identify lending opportunities. You will educate members on Irish Card Shield and other ND FCU services while building long-term relationships.

The role emphasizes proactive member engagement, accurate data entry, and quality customer service to meet sales and service goals. Strong product knowledge and communication skills are essential.