Member Engagement & Growth Coordinator

Greenwoodscchamber; Greenwood (SC); On-site; USD 42,000 - 66,000; Full time

Job summary

The Greenwood County Chamber is seeking a Member Engagement Manager to grow and retain Chamber members, strengthen relationships with investors and business partners, and serve as the primary liaison for recruitment, onboarding, retention, sponsorship development, and investor stewardship.

The role emphasizes proactive outreach, relationship-building, and cross-functional collaboration, with responsibilities spanning onboarding, engagement campaigns, and recognizing sponsors.

Qualifications

• Bachelor's degree preferred; equivalent experience considered.
• Minimum 1 year of experience in membership, sales, customer service, business development, nonprofit management, or relationship management.
• Valid South Carolina driver's license required.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication.
• Ability to manage multiple projects simultaneously.
• Strong organizational and time management skills.
• Self-motivated with the ability to work independently.
• Proficient in Microsoft Office Suite.

Responsibilities

• Develop and maintain an active prospect list of businesses for Chamber membership.
• Conduct outreach to prospective members each month through phone calls, emails, networking, and business visits.
• Maintain detailed prospect and member notes.
• Build relationships with business owners and community stakeholders.
• Identify sponsorship opportunities with prospective and existing members.
• Coordinate all new member onboarding activities.
• Deliver welcome materials, membership decals, and thank-you communications.
• Develop and maintain a New Member Questionnaire to better understand member goals, challenges, and desired Chamber involvement.
• Design and facilitate quarterly Chamber Member 101 Orientation sessions.
• Develop automated member engagement campaigns including: Welcome email series, One-month Member Spotlight reminder, Three-month follow-up phone call or visit, Anniversary recognition emails.
• Maintain accurate member profiles and contact information.
• Develop strategies to improve member retention and engagement.
• Send invoices and renewal notices.
• Conduct member follow-up calls and visits to ensure satisfaction.
• Gather member testimonials highlighting Chamber value.
• Assist with development and ensure sponsorship benefits are fulfilled and recognized.
• Coordinate Chamber Member Spotlight features across social media.
• Monitor member social media channels for business milestones, events, and achievements to highlight.
• Collaborate with the Chamber Ambassador Committee to strengthen member engagement.
• Develop Ambassador expectations regarding attendance, outreach, and member engagement.
• Recruit and recognize Ambassador volunteers.
• 6. Other Duties as Assigned

Skills

Interpersonal skills

Communication

Time management

Organization

Self-motivated

Education

Bachelor's degree preferred; equivalent experience considered

Tools

Microsoft Office Suite

Job description

The Greenwood County Chamber is seeking a Member Engagement Manager to grow and retain Chamber members, strengthen relationships with investors and business partners, and serve as the primary liaison for recruitment, onboarding, retention, sponsorship development, and investor stewardship.

The role emphasizes proactive outreach, relationship-building, and cross-functional collaboration, with responsibilities spanning onboarding, engagement campaigns, and recognizing sponsors.