Member Engagement Associate

NACD (National Association of Corporate Directors); Arlington (VA); Hybrid; USD 66,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Educational assistance

Hybrid work environment

Paid parental leave

Job summary

NACD is seeking an Engagement Associate on the Membership Team to support corporate boards and leaders through onboarding, adoption, engagement, and renewal processes. You will partner with Account Executives, Advisors, Coordinators, and cross-functional teams to deliver a seamless member experience, identify risks, and strengthen relationships.

Ideal candidates bring 3+ years in client success or account management, strong relationship-building and problem-solving skills, and a comfort with

Qualifications

• Undergraduate degree is required.
• Three years of experience supporting client success, account management, sales, or fundraising; professional services preferred.
• Ability to develop strong relationships with senior executives and corporate directors.
• Must be solutions-oriented and comfortable with problem solving and conflict resolution.
• Ability to socialize NACD’s value proposition and resources.
• Experience organizing large customer/member segments to deliver value.
• Ability to manage multiple priorities, meet deadlines, and follow-through with minimal supervision.
• Strong analytical, problem solving, and project management skills.
• CRM/Salesforce experience is preferred; public speaking is a plus.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Support new member onboarding by coordinating preparation and ensuring smooth handoffs across teams.
• Monitor member engagement and usage patterns to identify early signs of risk and contribute to account health assessments.
• Coordinate planning for member calls and presentations, including scheduling, preparation, and follow-up activities.
• Maintain consistent communication with members by sharing relevant programs, events, and updates, and capture key account changes.
• Identify upsell opportunities within defined member segments across products, focusing on Directorship Certification sales.
• Deliver high-quality member support and document interactions to ensure a great experience.
• Collaborate with internal partners to drive member value and growth.

Skills

Relationship building

Problem solving

Project management

Communication

Public speaking

Education

Undergraduate degree

Tools

Salesforce

Microsoft Office

Job description

NACD is the trusted association for board directors. For more than 45 years, we have helped leaders build successful companies that have an influence in the world. We’re a collective of over 23,000 individuals, 1,750+ boards, and more than 20 chapters across 35 locations. As a peer-to-peer network, we’re committed to navigating the governance landscape together. Our trusted resources and dedication to partnering, innovation, and education empowers directors and transforms boards to stay on the leading edge of corporate governance.

Summary

As an Engagement Associate on the Membership Team, you will directly support corporate boards, directors, CEOs, and C-suite leaders throughout the full membership lifecycle. This highly visible role ensures an exceptional member experience by supporting onboarding, adoption, engagement, and renewal. You will partner closely with Account Executives, Advisors, Coordinators, and cross-functional teams to deliver a seamless experience that drives account success, identifies risk, and strengthens member relationships.

Essential Duties And Responsibilities

• Support new member onboarding by coordinating preparation, gathering essential account insights, and ensuring smooth handoffs across teams.
• Monitor member engagement and usage patterns, identifying early signs of risk and contributing to overall account health assessments.
• Coordinate planning for member calls and presentations, including scheduling, preparation, and follow-up activities.
• Maintain consistent communication with members by sharing relevant programs, events, and updates, and by capturing key account changes.
• Contribute to growth efforts by identifying opportunities to expand member value and responding to inbound interest.
• Deliver high-quality member support, collaborate with internal partners, and maintain thorough documentation to ensure an exceptional experience.
• Identify upsell opportunities within defined member segment across a suite of products, with specific focus on Directorship Certification sales.

Qualifications & Experience

• An undergraduate degree is required.
• The successful candidate will have three years of experience with a role supporting client success, account management, sales, or fundraising. Professional services experience is preferred.
• Ability to develop strong relationships with senior executives and corporate directors.
• Must be solutions-oriented, and comfortable with problem solving and conflict resolution.
• Ability to socialize NACD’s value proposition and resources.
• Experience organizing large customer/member segments to deliver value.
• Ability to manage multiple priorities, meet deadlines, and follow-through with minimal supervision.
• Strong analytical, problem solving, and project management skills.
• CRM, Salesforce, or other data management experience is preferred. Public speaking experience is also a plus.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

PERSONAL ATTRIBUTES & COMPETENCIES

• Demonstrate strong intellectual curiosity, with a desire to learn about corporate governance.
• Clear, professional written and verbal communication.
• Must be a self-starter.
• Strong organizational, analytical, detailed planning, and project management skills.
• Ability to grasp concepts quickly and think creatively to exceed member expectations.
• Collaborative and can work in a hybrid environment.
• Strong work ethic.

Featured Benefits

• Medical, dental and vision
• 401(k) plan with a generous company contribution
• Generous paid time off (annualized minimum of 20 days)
• Educational assistance
• Hybrid work environment
• Paid parental leave

This position description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be required to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

The salary/hourly range for this position is $66,000-$70,000. Compensation is based on several factors including but not limited to education, work experience, certifications, etc. In addition to the salary/hourly rate, this role is eligible for the potential to earn an additional $23,500 annually in performance-based bonuses, paid quarterly. Actual bonus payouts are not guaranteed and depend on individual performance, company performance and plan terms.