Member Growth Associate -

BNI Global; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

BNI Global is seeking a proactive Member Growth Associate to support onboarding, training, retention, and engagement across chapters nationwide. You will collaborate with leaders, coordinate events, and assist with marketing efforts while delivering exceptional member service.

In this role, you will communicate effectively in English and Mandarin, handle administrative tasks for senior leaders, and help drive process improvements that boost the member experience and organizational efficiency.

Qualifications

• Proficiency in English and Mandarin in professional settings (written and spoken).
• Diploma; 2+ years in sales or administrative support to senior leadership.
• Strong interpersonal and communication skills.
• Ability to build relationships with key stakeholders.
• Detail-oriented with good time management.
• Ability to prioritize in a fast-paced, changing environment.
• Discretion and confidentiality.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Organize or support Member, Chapter, and Director development activities.
• Plan and execute events, trainings, and promotional campaigns.
• Conduct outreach to current, prospective, and former Members to support renewals, re-engagement, and conversions.
• Provide high-level administrative assistance to assigned leaders and team members.
• Draft letters, memos, reports, and other documents as needed.
• Serve as the primary contact for resolving membership- or account-related issues.
• Support Members, Directors, and Ambassadors with technical issues related to BNI Connect and other networking tools.
• Collaborate with the support team to address operational matters and ensure uninterrupted Chapter and Member activities.
• Own end-to-end marketing collateral processes, including inventory management, ordering, shipping logistics, and storage coordination.
• Assist with marketing and promotional efforts for events, trainings, and meetings locally, regionally, and nationally.
• Drive process improvement and policy development initiatives that impact the function.
• Continually seek ways to enhance efficiency, Member experience, and team operations.

Skills

Problem-Solving

Self-Management

Quality Management

Technical Proficiency

Communication

Teamwork

Analytical Thinking

Customer Service

Education

Diploma

Tools

Microsoft Office

Job description

Position Summary:

The Member Growth Associate is a problem-solver who fluidly switches between tasks and adapts to changing priorities. Reporting to the National Director, this role supports member growth and retention by engaging with current, prospective, and former Members. This ensures a seamless experience across onboarding, training, support, and promotional efforts. The Associate communicates effectively across all levels of the organization and through multiple platforms, contributing to both operational excellence and relationship-building. They thrive in an office environment while performing administrative duties, supporting leaders, and serving as a hands‑on force for events and outreach. Flexibility, discretion, and a service mindset are key.

Job Responsibilities:

Event, Engagement & Member Growth Coordination

• Organize or support Member, Chapter, and Director development activities
• Participate in planning and execution of events, training, and promotional campaigns
• Conduct outreach to current, prospective, and former Members to support renewals, re‑engagement, and conversion efforts

Administrative & Leadership Support

• Provide high‑level administrative assistance to assigned leaders and team members
• Draft letters, memos, reports, and other documents as needed

Member & Technical Support

• Serve as the primary contact for resolving membership‑related or account issues
• Support Members, Directors, and Ambassadors with technical issues related to BNI Connect and other networking tools
• Collaborate with the support team to address operational matters and ensure uninterrupted Chapter and Member activities

Marketing & Collateral Management

• Own the end‑to‑end process for marketing collateral, including inventory management, ordering, shipping logistics, and storage coordination
• Assist with marketing and promotional efforts for events, trainings, and meetings—locally, regionally, and nationally

Process Improvement & Team Collaboration

• Drive process improvement and policy development initiatives that impact the function
• Continually seek ways to enhance efficiency, Member experience, and team operations

Any additional duties needed to help demonstrate our core values, drive our vision, and fulfill our mission.

Competencies:

• Problem‑Solving
• Self‑Management
• Quality Management
• Technical Proficiency
• Communication
• Teamwork
• Analytical Thinking
• Customer Service

Qualifications:

• Able to effectively communicate in English and Mandarin, both in written and verbal form in a professional setting
• Diploma. New graduates welcome but two or more years of experience in sales or an administrative role supporting senior leadership
• Stellar interpersonal and communication skills
• Ability to build relationships with key stakeholders
• Detail‑oriented with good time management skills
• Ability to prioritize work in a fast‑paced, quickly changing environment
• Takes initiative, anticipates needs, and exercises independent/sound judgment.
• Discretion and confidentiality
• Intermediate Microsoft Office Suite e.g. Excel, Word, PowerPoint, Outlook