Member Engagement Analyst (Hybrid Option)

California Department of Health Care Services; Sacramento (CA); Hybrid; USD 74,000 - 93,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Holidays and vacation

Defined retirement program

Savings Plus Program (401(k), 457)

Medical/Dependent Care Reimbursement

Job summary

California Department of Health Care Services seeks a Member Engagement Analyst (Hybrid) to lead stakeholder engagement activities for Medi-Cal programs. The role coordinates advisory committees, develops engagement strategies, and provides guidance to management based on stakeholder input and policy analysis.

Collaboration across divisions and agencies is essential to ensure culturally and linguistically appropriate engagement, with a focus on valuing member voices and public service excellence.

Qualifications

• SOQ required; narrative description of skills, knowledge, abilities, education, training, and experience.
• SOQ must be no more than two pages in length using 12-point Arial font.
• Full Name and Job Control Number at the top right corner.

Responsibilities

• Lead and support member-focused stakeholder engagement for Medi-Cal and related programs.
• Coordinate advisory committee operations and engagement strategies.
• Provide recommendations to management based on stakeholder input and policy analysis.
• Collaborate across divisions and agencies to ensure culturally and linguistically appropriate engagement.
• Ensure member voices are heard and valued.

Skills

Public service

Organizational skills

Team player

Communication skills

Cultural competency

Policy analysis

Project management

Job description

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities.

Job Description And Duties

Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low‑income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team,

About this Role

The role of the Member Engagement Analyst is to lead and support member-focused stakeholder engagement activities for Medi‑Cal and related programs. Reporting to the Stakeholder Engagement Manager in the Office of Communications, this position coordinates advisory committee operations, develops engagement strategies, and provides recommendations to management based on stakeholder input and policy analysis. The Analyst works collaboratively across divisions and agencies, ensuring that engagement strategies are culturally and linguistically appropriate, and that member voices are heard and valued. This role is ideal for someone passionate about public service, highly organized, self‑motivated, patient, persistent, and a true team player.

Have questions and/or need assistance? Contact [e-mail], we are here to help walk you through the state hiring process!

This position is subject to the Department's Conflict of Interest Code and filing a Statement of Economic Interests (Form 700) when assuming office, annually while in office, and upon leaving office.

This classification was previously known as the Staff Services Manager I Specialist classification and is now referred to as the Analyst III, effective January 1, 2026. *See the impacted classifications here.

You will find additional information about the job in the Duty Statement.

Working Conditions

Please see the Telework and Salary Information section below for telework, reporting location, and temporary statewide salary reduction details.

Minimum Requirements

• ANALYST III

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #: JC-532061

Position #(s): 803-050-5402-XXX

Working Title: Member Engagement Analyst (Hybrid Option)

Classification: ANALYST III

$6,623.00 - $8,290.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information

DHCS’ purpose is to provide equitable access to quality health care leading to a healthy California for all.

DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.

Take a look at some of DHCS' recent projects and happenings that our Department has accomplished in the DHCS Newsroom.

Department Website: https://www.dhcs.ca.gov/Pages/AboutUs.aspx

Statement Of Qualifications Requirement Section

Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience, qualify them for the position.

The SOQ serves as documentation of the applicant’s ability to present information clearly and provide DHCS additional information about their experience and qualifications concisely in writing. The DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ. The SOQ must be no more than two pages in length and using 12‑point Arial font. You must indicate your Full Name and Job Control Number at the top right corner.

• Describe a time when you demonstrated a strong passion for public service while working directly with community members. What was the situation, how did you approach it, and what did you learn that would inform your work in member engagement at DHCS?
• This role requires organizing multiple engagement activities, advisory committees, and projects at once. Provide an example of a complex project you organized from start to finish. How did you structure your work, keep stakeholders aligned, and ensure timely completion?
• Working with Medi‑Cal members requires patience and the ability to navigate differing perspectives or sensitive experiences. Describe a situation where you had to navigate differing cultural perspectives or sensitive personal experiences while facilitating a discussion, gathering input, or resolving an issue. What was your approach, and what was the outcome?
• This role requires someone who can independently identify needs, propose solutions, and drive engagement strategies forward. Provide an example of when you took initiative without being prompted. What challenge did you identify, what steps did you take, and what impact did your actions have?

Candidates who do not complete and submit an SOQ may not be considered for this position.

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Desirable Qualifications

• Passion for public service and commitment to equity and inclusion
• Strong organizational skills and attention to detail
• Self‑motivated and able to work independently
• Effective team player, able to collaborate across diverse groups
• Patient and empathetic, especially when engaging with members and stakeholders
• Excellent written and verbal communication skills for diverse audiences
• Ability to develop and implement culturally and linguistically appropriate strategies
• Knowledge of Medi‑Cal programs, DHCS stakeholders, advisory structures, and member engagement expectations
• Strong analytical, consultative, and project management skill

Benefits

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary.

DHCS 2023‑2027 Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: https://www.dhcs.ca.gov/Pages/AboutUs.aspx

Hiring Unit Contact:

Krissi Khokhobashvilli

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact

EEO Officer

[phone]

[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Telework and Salary Information

This position is currently eligible for telework. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required.

Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The DHCS office location for this position is: 1501 Capitol Ave, Sacramento, CA 95814.

Personal Leave Program (PLP) 2025 agreement

Salary

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.