Member Engagement Advocate

YMCA of Central Florida; Titusville (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

The YMCA of Central Florida is seeking a Member Engagement Representative in Titusville to warmly welcome guests, manage access control, and guide new members through enrollment. You will connect members to programs, maintain records, and help meet sales and membership goals while delivering an onboarding experience that fosters belonging from day one.

You will engage with individuals and families, promote wellness and community programs, participate in trainings, and contribute to a friendly,

Qualifications

• High school diploma or equivalent required.
• Minimum one year of experience in sales, customer service, or relationship management preferred.
• Proficiency with computer systems and data entry; experience with CRM or membership management software a plus.
• Strong interpersonal and communication skills, with the ability to inspire confidence and build relationships quickly.
• Comfortable engaging with individuals, families, and diverse communities in a positive and approachable manner.

Responsibilities

• Ensure appropriate procedures are followed for member and guest access control and check-in.
• Engage with members to provide friendly, helpful, and solution-oriented support.
• Assist new members through onboarding, ensuring they feel welcomed and connected to programs.
• Connect members to YMCA offerings across wellness, aquatics, youth, and community programs.
• Conduct tours showcasing facilities, programs, and community impact to drive enrollment.
• Promote membership sales by identifying needs and communicating value.
• Meet assigned sales metrics and performance goals for acquisition and retention.
• Attend trainings, maintain certifications, and stay compliant with policies.
• Escalate unresolved issues to the coordinator or supervisor.
• Handle sensitive member information in line with policies and handbook.
• Maintain professional appearance per dress code standards.
• Represent the YMCA’s mission through conduct and service standards.
• Report suspicious behavior and policy violations.
• Adhere to child abuse risk management responsibilities.
• Ensure proper sign-in/sign-out processes and restricted access.

Skills

Interpersonal skills

Sales experience

Customer service

Data entry

CRM software

Education

High School Graduate or equivalent

Tools

CRM or membership management software

Job description

The YMCA of Central Florida is seeking a Member Engagement Representative in Titusville to warmly welcome guests, manage access control, and guide new members through enrollment. You will connect members to programs, maintain records, and help meet sales and membership goals while delivering an onboarding experience that fosters belonging from day one.

You will engage with individuals and families, promote wellness and community programs, participate in trainings, and contribute to a friendly,