Member Digital Support Specialist (Hybrid: Onsite Training)

Clearview-Federal-Credit-Union; Moon Township (Allegheny County); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Clearview Federal Credit Union is seeking a member-focused digital service specialist to assist with inquiries across phone, chat, and email. The role emphasizes resolving technical issues, educating members on products, and meeting KPI targets while transitioning from onsite training to primarily virtual work.

The position requires flexibility in scheduling and strong communication skills. Starting pay is $20 per hour with initial onsite training in Moon Township, PA, followed by a hybrid work

Qualifications

• High school diploma or equivalent.
• Minimum six months’ related experience.
• Call center and digital service experience preferred.
• Strong analytical, problem-solving, and communication skills.
• Technical proficiency and adaptability.
• Knowledge of credit union products/services.
• Dependable and flexible with scheduling.

Responsibilities

• Respond to member inquiries via phone, chat, and email in general and specialty queues.
• Resolve digital service issues and provide technical support.
• Assist with digital training for new hires as needed
• Meet KPIs and call volume goals
• Educate members on Clearview’s products and promotions
• Stay updated on procedures, promotions, and member trends
• Participate in trainings and meetings
• Suggest improvements to workflows and member service
• Perform additional duties as assigned

Skills

Customer service

Call center experience

Digital channels

Analytical skills

Communication

Technical proficiency

Flexibility

Education

High school diploma or equivalent

Job description

Clearview Federal Credit Union is seeking a member-focused digital service specialist to assist with inquiries across phone, chat, and email. The role emphasizes resolving technical issues, educating members on products, and meeting KPI targets while transitioning from onsite training to primarily virtual work.

The position requires flexibility in scheduling and strong communication skills. Starting pay is $20 per hour with initial onsite training in Moon Township, PA, followed by a hybrid work