Member & Customer Experience Champion — Hybrid

Society of Critical Care Medicine; Mount Prospect (IL); Hybrid; USD 51,000 - 69,000; Full time

Job summary

Society of Critical Care Medicine in the Chicago area seeks a Specialist, Member and Customer Experiences to serve as the primary contact for member inquiries, ensuring responsive service and effective issue resolution across channels.

Positioned in the Membership department, this role supports membership growth, account access and navigation, and provides administrative help to maintain a healthy membership pipeline.

Experience with CRM/AMS systems and nonprofit environments is preferred.

Qualifications

• Associate degree or equivalent combination of education and experience required.
• Minimum of 2 years of experience in customer service, member services, or support roles.
• Experience working with CRM/AMS systems required.
• Experience in an association, nonprofit, or customer-facing organization preferred.
• Ability to travel when requested to Annual Congress.

Responsibilities

• Serve as the primary contact for customer and member inquiries across channels.
• Support account access, product navigation, and service needs throughout the lifecycle.
• Identify trends and barriers to improve member value and retention.
• Link members and the organization to enhance engagement and loyalty.
• Provide data management, transactions, and member communications support.
• Assist Membership team with administrative and operational tasks.

Skills

Customer service

Communication

CRM/AMS experience

Education

Associate degree or equivalent combination of education and experience

Tools

CRM/AMS systems

Job description

Society of Critical Care Medicine in the Chicago area seeks a Specialist, Member and Customer Experiences to serve as the primary contact for member inquiries, ensuring responsive service and effective issue resolution across channels.

Positioned in the Membership department, this role supports membership growth, account access and navigation, and provides administrative help to maintain a healthy membership pipeline.

Experience with CRM/AMS systems and nonprofit environments is preferred.