Hybrid Member Experience Advocate

Association Management Center; Schaumburg (IL); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

PTO 20+ days

12 holidays

Medical/vision/dental

Life insurance

401(k) plan

Tuition assistance

Career development

DEI & Belonging

Job summary

Association Management Center seeks a Member Services Representative to deliver a positive, end-to-end customer experience for AMC’s association members and clients. You will act as a brand ambassador, anticipate needs, and foster relationships aligned with AMC’s values of caring, trust, and excellence.

You will engage members across channels, develop product knowledge, and support cross-functional teams to improve service delivery and client satisfaction.

Qualifications

• Bachelor’s degree preferred.
• Experience in customer service and/or call center environment.
• Demonstrated empathy, adaptability, and a passion for delivering exceptional customer experiences.
• Friendly, courteous, helpful, patient, enthusiastic, and resourceful.
• Strong judgment and professionalism; ability to interact confidently with all levels of staff and customers.
• Excellent verbal and written communication skills.
• Positive interpersonal skills; collaborative team player.
• Ability to organize and manage multiple tasks and priorities.
• Proactive problem-solving mindset: anticipates issues and identifies solutions.
• Ability to travel out of state and overnight on occasion, if requested.
• Commitment to AMC’s values and continuous improvement culture.
• Ability to travel out of state and overnight occasionally, by all modes of transportation including car, plane and train.
• Physical: primarily a desk-based role, requiring extended computer use.
• Strong computer skills, including Microsoft Office Suite, web platforms, and database systems.
• Ability to learn and adapt to new technologies and service processes.

Responsibilities

• Respond to member inquiries via inbound calls, email, chat, and web forms about membership, meetings, publications, products, programs, certifications.
• Engage with members proactively, offering tailored recommendations and follow-ups to ensure satisfaction.
• Develop proficiency in database management systems and digital support tools.
• Utilize productivity and AI tools like Microsoft Copilot to improve documentation and trends analysis.
• Build knowledge of client products and processes to serve as a trusted resource.
• Attend client meetings and share member insights to inform improvements.

Skills

Customer service

Call center experience

Empathy

Verbal and written communication

Multitasking

Team collaboration

Education

Bachelor's degree

Job description

Association Management Center seeks a Member Services Representative to deliver a positive, end-to-end customer experience for AMC’s association members and clients. You will act as a brand ambassador, anticipate needs, and foster relationships aligned with AMC’s values of caring, trust, and excellence.

You will engage members across channels, develop product knowledge, and support cross-functional teams to improve service delivery and client satisfaction.