Full Time - Member Consultant I or II (Personal Banker) - Pullman Cub Branch

Washington State Employees Credit Union; Pullman (WA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

Paid Holidays

401(K) with employer contribution

Tuition Assistance

Employee Discounts

Volunteer Leave

Job summary

Washington State Employees Credit Union is seeking a Member Consultant in Pullman, WA. You will act as the go-to, one-stop shop for members, delivering friendly, empathetic service and helping with banking needs from opening accounts to lending and teller duties.

You will participate in events with WSU, support student financial needs, and strive to meet sales and service goals while prioritizing member outcomes.

Qualifications

• Minimum of one year experience in a financial institution or retail/service-related position.
• Strong computer experience including proficiency in Microsoft Outlook, Excel and Word.
• Willing to register with Nationwide Mortgage Licensing System and Registry including fingerprinting and a national background check, renewing annually.

Responsibilities

• Perform all branch functions including consumer lending, opening new accounts, and providing teller services.
• Strive for and hit sales and service goals with the member's best interest in mind.
• Build and nurture strong relationships with members.

Skills

Customer service

Empathy

Communication

Education

Two years of college

Tools

Microsoft Outlook

Excel

Word

Job description

Member Consultants are the heart and soul of WSECU. In this role you will be supporting both the Pullman Cub Branch. Every day, you dig deep to listen to what our members need, and you go out of your way to make banking not only easy, but downright pleasant! You're the go-to, one-stop shop for our members. Knowledgeable, empathetic and eager to help, you know your members by name, and they know you! WSECU is a Co-Op with an all-volunteer board-we are truly accountable to our members, but we couldn't do it without you. Ready to learn more?

Your day may include:

• Performing all branch functions including consumer lending, opening new accounts, and providing teller services
• Striving for and hitting your sales and service goals, while keeping the member's best interest front and center
• Contributing to your team's successes and celebrating along the way
• Building and nurturing strong relationships with your members
• Understanding your members' journey, offering products and services to meet their unique needs
• Showing empathy and lending a hand where your team members and teammates need it most

• Attending and actively participating with staff in WSU Parent and Student Orientation events as well as WSU Week of Welcome events to foster WSECU-WSU relationships and support student financial needs throughout the year
• Organizing, coordinating, and attending WSU weekday and weekend events, including Saturdays, and 2-4 Sundays each year, where applicable

• Having fun!

What you bring to the team:

Current WSECU Member Consultants I, II, or III who apply will be hired in the same tier as you currently hold

For Member Consultant I

• Minimum of one (1) year experience in a financial institution or retail/service-related position
• Computer experience including proficiency in Microsoft Outlook, Excel and Word
• Must be willing to register with the Nationwide Mortgage Licensing System and Registry, including fingerprinting and a national criminal background check, and maintain and renew the registration annually

Competitive pay for MCI: $21.50 - $32.25 per hour, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package

• The target starting pay for this position is $21.50 - $26.87 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant's pay history into account.
• The range above allows our employees room for growth through annual merit and other pay increases during their tenure in the position.

For Member Consultant II

• Minimum of one (1) years' experience in a financial institution processing consumer loans, new accounts and member transactions
• Computer experience including proficiency in Microsoft Outlook, Excel and Word
• Must be willing to register with the Nationwide Mortgage Licensing System and Registry, including fingerprinting and a national criminal background check, and maintain and renew the registration annually

Competitive pay for MCII: $24.05 - $36.07 per hour, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package

• The target starting pay for this position is $24.05 - $30.06 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant's pay history into account.
• The range above allows our employees room for growth through annual merit and other pay increases during their tenure in the position.

Bonus points if you have:

• Credit Union experience
• Two (2) years of college (MC II)
• Experience with cash handling, lending, new accounts or a combination
• Experience with: Symitar, Meridian Link, Image Center, Application Xtender, and Coconut

Where we're located: 1500 NE Terrell Mall, Pullman, WA 99163 - Campus parking is paid for by WSECU and 405 SE Bishop Blvd, Pullman, WA 99163

When you'd work: Monday - Friday, 8:15 am - 5:45 pm, Full-time employees work a minimum of 40 hours per week in addition, this position requires availability on some weekends and evening hours as needed for events with scheduling flexibility required to meet the needs of the branch.

Perks: Here are a few benefits and perks we offer:

• Medical, Dental, Vision, and Life Insurance with Premiums options covered by WSECU
• Full-Time Regular employees accrue general leave and sick leave, monthly
• Part-Time employees accrue general leave, monthly
• 11 Paid Holidays
• Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
• Employer paid Long Term Care plan for Part-Time employees
• 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
• Paid Volunteer Leave
• Tuition Assistance
• Employee Assistance Program & Employee Discounts
• And you get to work with some awesome people!

WSECU was named to the Forbes Best-In-State Credit Unionlist in 2026, making us the only credit union in Washingtonto earn this recognition five years in a row!

IND2

Visa sponsorship not available.

Accommodations are available for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 360-754-2118 or email us for assistance.