Front Desk Fitness Specialist

FirstService Residential; Baltimore (MD); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Paid holidays

Travel for training

Job summary

FirstService Residential is seeking a Front Desk Fitness Specialist for the Bulle Rock Fitness Center in Baltimore. The role greets residents, manages check-ins, supports front desk operations and app onboarding, and assists with orientations and basic assessments.

Hybrid schedule with opportunities to lead or support group classes as needed. You will ensure safety, provide excellent customer service, manage schedules, and help create a welcoming environment for residents and guests while

Qualifications

• High school diploma or equivalent; related health field preferred.
• CPR/AED and First Aid certifications or willingness to obtain within 30 days.
• Group fitness or personal training certification preferred or willingness to train.

Responsibilities

• Greet residents and verify check-ins; assist with guest access.
• Answer phones, route maintenance concerns, and assist with schedules.
• Provide facility tours and explain policies and hours.
• Assist with app onboarding, class bookings, orientations, and basic assessments.
• Support attendance tracking, data entry, calendars, and flyers.
• Maintain equipment cleanliness and safety on the fitness floor.
• Lead or assist group fitness classes as needed.
• Support wellness events and community challenges.

Skills

Communication

Customer service

Detail orientation

Education

High school diploma or equivalent

Exercise Science background

Tools

Computers & tablets

Job description

Description

Job Overview:

As a Front Desk Fitness Specialist, you’ll be responsible for serving as the primary welcoming face and hospitality lead for the Bulle Rock Fitness Center while supporting fitness floor operations. Responsible for member check-in, customer service, front desk administrative tasks, equipment cleanliness, and app onboarding. This hybrid role also conducts member equipment orientations and baseline fitness assessments and requires the ability or willingness to learn and work toward instructing group exercise classes.

Your Responsibilities:

• Warmly greets all residents and authorized guests to create a friendly, inviting atmosphere. Verifies check-ins and monitors facility access.
• Answers incoming phone calls, addresses member questions about programs and schedules, takes detailed messages, and promptly routes facility maintenance concerns to management.
• Conducts welcoming, informative facility tours for new residents, explaining equipment areas, fitness center policies, and operating hours.
• Assists residents in setting up their member profiles, downloading the community fitness app, booking classes, and navigating the schedule. Submits technical support tickets to management as needed.
• Supports class attendance tracking, basic data entry, appointment scheduling for orientations and assessments, and the creation, printing, and posting of marketing flyers and event calendars.
• Performs routine walk-throughs across the fitness floor to wipe down cardio and strength equipment, organize dumbbells, plates, accessories, and restock sanitizing wipes and hand sanitizer.
• Inspect gym equipment daily to ensure proper function and immediately reports any cleaning, facility, or maintenance needs to management.
• Actively monitors the fitness floor to ensure compliance with safety rules, proper attire, and gym etiquette.
• Conducts resident equipment orientations, baseline fitness assessments, and introductory facility walk-throughs.
• Teaches introductory or standard group exercise classes or actively trains to obtain group fitness certification to lead formats (e.g., strength, stretch/mobility, walking clubs, HIIT, or beginner circuit) as needed to support schedule coverage.
• Assists the Fitness Manager and Lifestyle Director in setting up community wellness challenges, incentive programs, and health promotion events.

Skills & Qualifications:

• High school diploma or equivalent required; coursework or a degree in Exercise Science, Kinesiology, Physical Education, or a related health field preferred.
• At least 1 year of customer service, hospitality, front desk, or commercial fitness/recreation experience.
• Current CPR/AED and First Aid certifications (or willingness to obtain them within 30 days of hire).
• Nationally accredited Group Fitness or Personal Training certification (ACE, AFAA, NASM, ACSM, or equivalent) preferred, OR a strong interest and willingness to train and work toward certification to teach group classes.
• Energetic, outgoing personality with exceptional verbal and interpersonal communication skills.
• Strong attention to detail, reliability, and comfort with computers and tablets for check-ins, email, and basic administrative paperwork.
• Willingness and ability to work a flexible schedule during operating hours, including early mornings, evenings, weekends, and occasional holidays.
• Successful completion of a comprehensive pre-employment background check and drug screening.

Physical Requirements / Working Environment:

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.
• For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.

Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

Compensation: $19.00 - $22.00 per hour

Disclaimer Statement

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.