Fitness Center Concierge & Orientation Specialist

FirstService Residential; Baltimore (MD); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Paid holidays

Travel for training

Job summary

FirstService Residential is seeking a Front Desk Fitness Specialist for the Bulle Rock Fitness Center in Baltimore. The role greets residents, manages check-ins, supports front desk operations and app onboarding, and assists with orientations and basic assessments.

Hybrid schedule with opportunities to lead or support group classes as needed. You will ensure safety, provide excellent customer service, manage schedules, and help create a welcoming environment for residents and guests while

Qualifications

• High school diploma or equivalent; related health field preferred.
• CPR/AED and First Aid certifications or willingness to obtain within 30 days.
• Group fitness or personal training certification preferred or willingness to train.

Responsibilities

• Greet residents and verify check-ins; assist with guest access.
• Answer phones, route maintenance concerns, and assist with schedules.
• Provide facility tours and explain policies and hours.
• Assist with app onboarding, class bookings, orientations, and basic assessments.
• Support attendance tracking, data entry, calendars, and flyers.
• Maintain equipment cleanliness and safety on the fitness floor.
• Lead or assist group fitness classes as needed.
• Support wellness events and community challenges.

Skills

Communication

Customer service

Detail orientation

Education

High school diploma or equivalent

Exercise Science background

Tools

Computers & tablets

Job description

FirstService Residential is seeking a Front Desk Fitness Specialist for the Bulle Rock Fitness Center in Baltimore. The role greets residents, manages check-ins, supports front desk operations and app onboarding, and assists with orientations and basic assessments.

Hybrid schedule with opportunities to lead or support group classes as needed. You will ensure safety, provide excellent customer service, manage schedules, and help create a welcoming environment for residents and guests while