Member Collections & Solutions Specialist

Unitus-Community-Credit-Union; Tigard (OR); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical + Dental + Vision

FSAs + HSA

PTO: up to 20 days in first year

12 paid holidays per year

401(k) Retirement Savings

Annual Incentives

Employee Assistance Plan

Tuition Reimbursement

Student Loan Debt Repayment

Job summary

Unitus Community Credit Union in Tigard, OR is seeking a Member Solutions Specialist to analyze delinquent loan data, negotiate repayment plans, and reduce credit risk while delivering strong member service.

Responsibilities include delinquency management, follow-up payments, and coordinating with other departments to improve lending outcomes. A background in collections within financial services is preferred and bilingual English/Spanish is a plus.

Qualifications

• At least one year of experience reviewing and analyzing account notes to determine course of action required.
• Collections experience in a financial institution, including basic knowledge of debt collection practices in consumer loans preferred
• Bi-lingual English/Spanish is preferred.
• High school education or equivalent certificate.

Responsibilities

• Complete basic functions pertaining to delinquency/default of a variety of loans to ensure payments, recovery, problem resolution, and protection of the credit union's interests.
• Monitor accounts and perform follow-up as needed to ensure payments are received, including processing pay-by-phone for members.
• Meet department goals for delinquency, write-off, and recovery.

Skills

Account review experience

Collections experience

Bilingual English/Spanish

Education

High school education or equivalent certificate

Job description

Unitus Community Credit Union in Tigard, OR is seeking a Member Solutions Specialist to analyze delinquent loan data, negotiate repayment plans, and reduce credit risk while delivering strong member service.

Responsibilities include delinquency management, follow-up payments, and coordinating with other departments to improve lending outcomes. A background in collections within financial services is preferred and bilingual English/Spanish is a plus.