Member-Centric Banking Associate (Onsite)

Metro Credit Union; Newton (MA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Competitive benefits package

Onsite work at Newton Branch

Salary range $21.14-$28.60 per hour

Job summary

Metro Credit Union is seeking a Sales & Service Representative at the Newton Branch to provide a welcoming, accurate banking experience for members. You’ll handle everyday transactions, open accounts, and discuss financial solutions while building trusted relationships with local members.

You will participate in branch operations, maintain security, and support sales goals through referrals and cross-training. This role is onsite with rotating Saturday shifts.

Qualifications

• High school diploma or equivalent.
• Ability to communicate clearly and provide attentive, respectful service.
• Ability to handle financial transactions and detailed documentation accurately.
• Dependability and the ability to work onsite during scheduled branch hours, including rotating Saturdays.
• Ability to use standard computer applications and learn branch systems and equipment.
• Ability to operate office and branch equipment and lift teller drawers or coin bags weighing up to 50 pounds.
• Highly motivated self-starter with a growth and results-driven mindset, exceptional energy, and a constant drive to achieve more, improve outcomes, and impact the business.

Responsibilities

• Process deposits, withdrawals, check cashing, loan payments and payoffs, official checks, money orders, cash advances, and other member transactions accurately.
• Open and service consumer accounts while ensuring required identification, signatures, documentation, and security clearances are complete.
• Ask thoughtful questions to understand each member’s needs and recommend appropriate financial solutions.
• Conduct consumer loan interviews, assist with applications and documentation, and keep members informed throughout the process.
• Make effective referrals to Metro partners when a member would benefit from additional expertise.
• Resolve member concerns by identifying the root cause, explaining available solutions, and following through to resolution.
• Balance daily work within established guidelines and protect confidential member information.
• Serve as a branch keyholder with responsibility for opening or closing the location as assigned.

Skills

Customer service

Financial transactions

Communication

Attention to detail

Onsite work

Teamwork

Education

High school diploma or equivalent

Tools

Branch systems

Cash handling equipment

Job description

Metro Credit Union is seeking a Sales & Service Representative at the Newton Branch to provide a welcoming, accurate banking experience for members. You’ll handle everyday transactions, open accounts, and discuss financial solutions while building trusted relationships with local members.

You will participate in branch operations, maintain security, and support sales goals through referrals and cross-training. This role is onsite with rotating Saturday shifts.