Member-Centered Financial Services Specialist

Fibre Federal Credit Union; Longview (WA); On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Health, dental, vision, life and long‑

Disability insurance

Paid vacation time

Paid holidays

6% 401(k) plan contribution

Volunteer hours

Job summary

Fibre Federal Credit Union in Longview, WA is seeking a Full-Time Financial Services Specialist to assist members in person, online, or by phone, opening new accounts and guiding them through loan applications and documents.

The role emphasizes strong customer service, basic financial knowledge, and the ability to cross-sell credit union services; training is 4–5 months at the Commerce Financial Services Center in Longview, WA. This is not a remote position.

Qualifications

• High school diploma or equivalent.
• Financial or credit union experience is helpful but not required.
• Strong customer service and communication skills.

Responsibilities

• Gather and verify member information for accounts and loans.
• Open new share, checking, IRA, and certificate accounts; cross-sell services.
• Provide prompt, courteous member assistance in person, online, or by phone.
• Process loan applications and sign loan documents per policies.

Skills

Customer service

Cash handling

Communication

Problem solving

Education

High school diploma

Tools

Loan processing software

Job description

Fibre Federal Credit Union in Longview, WA is seeking a Full-Time Financial Services Specialist to assist members in person, online, or by phone, opening new accounts and guiding them through loan applications and documents.

The role emphasizes strong customer service, basic financial knowledge, and the ability to cross-sell credit union services; training is 4–5 months at the Commerce Financial Services Center in Longview, WA. This is not a remote position.