Branch Manager

Community First Credit Union | Wisconsin; Manitowoc (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Community First Credit Union in Manitowoc invites you to join as Branch Manager, guiding member-owners toward brighter financial futures on the lakeshore. You’ll lead a team, champion member relationships, and ensure service excellence that reflects our cooperative values.

This is a growth-focused leadership role that blends coaching, operations oversight, and community engagement to strengthen financial wellbeing for families and neighbors.

Qualifications

• Bachelor’s degree in banking, business, management, or related field.
• 5+ years of banking and member service experience; 2+ years in leadership.
• Strong communication, organization, and coaching skills.

Responsibilities

• Champion member relationships and understand member financial goals.
• Oversee deposit, lending, and member service functions while leading the team.
• Open and support accounts and provide tailored lending solutions.
• Coach and develop staff through training and feedback.
• Represent the credit union in the Manitowoc community.
• Ensure high-quality service across teller transactions and loans.

Skills

Leadership

Coaching

Communication

Team motivation

Customer service

Relationship building

Education

Bachelor's degree in banking, business, management, or related field

Tools

Microsoft Office

Financial services platforms

Job description

Join a movement, not just a workplace. As Branch Manager, you'll help build brighter financial futures for our member-owners on the lakeshore.

At Community First Credit Union, we're more than a financial institution-we're a member-owned cooperative, built on the belief that people come first. As the Branch Manager for our new Manitowoc location, you'll have the opportunity to create meaningful impact every day: strengthening relationships with members, empowering your team, and ensuring that the service and solutions we deliver truly reflect the values of our cooperative.

This role is about more than transactions- it's about helping people achieve their goals, improving lives, and building financial confidence in our community. With strong member traffic and a supportive, mission-driven team environment, you'll find every day presents new opportunities to live out the "People Helping People" philosophy that sets Community First apart.

What you’ll do as a Branch Manager at CFCU:

• Champion member relationships. Meet with members to understand their financial goals, and match them with the right products and services that support their long-term success.
• Lead with purpose. Oversee deposit, lending, and member service functions while inspiring your team to consistently deliver exceptional experiences.
• Empower financial well-being. Open and support accounts - checking, savings, IRAs, and more - while providing lending solutions tailored to member needs.
• Coach and develop your team. Provide training, performance feedback, and leadership that helps every employee thrive in serving our members.
• Engage in the community. Represent CFCU locally and build lasting connections that demonstrate the cooperative difference.
• Deliver hands-on service. From teller transactions to loans, step in where needed to ensure members always experience the highest level of care.

What we’re looking for:

• Bachelor’s degree in banking, business, management, or related field
• 5+ years of banking, member service, experience; 2+ years in leadership
• Strong communication, organization, and coaching skills
• Comfort with Microsoft Office and financial services platforms
• Above all: a passion for helping people and advancing the credit union’s member-first mission

Branch Hours:

Drive-up: Mon-Fri 7:00 a.m. - 6:00 p.m.

Lobby: Mon-Wed 8:30 a.m. - 5:00 p.m.; Thu-Fri 8:30 a.m. - 6:00 p.m.; Sat 8:00 a.m. - 12:00 p.m.

This position follows our branch hours, including a rotating Saturday schedule.

Why Community First?

When you join Community First Credit Union, you're not just working at a financial institution-you're joining a cooperative where every member is an owner. That means our focus is always on doing what’s best for people, not profits. Here, you'll be part of a team that truly cares, in a place where your leadership directly strengthens the financial well-being of families, neighbors, and communities.