Mgr, Retail Branch Operations

BCU; McRae (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

BCU in McRae, AR is seeking a Manager of Retail Branch Operations to lead service center performance, staff development, and member engagement. You will drive branch strategy, oversee hiring, training, and cross-selling, and ensure compliant, secure operations across centers.

The role emphasizes collaboration with regional leadership, execution of business plans, and delivering exceptional member experiences while maintaining strong operational controls.

Qualifications

• Five+ years of business experience with at least three years in management in a financial institution or retail sales.
• College degree preferred.
• Strong sales skills, organizational ability and excellent written and verbal communication.
• Energetic, self-motivated leader with initiative to network and build relationships.
• Excellent attention to detail, time management and follow-up in a fast-paced environment.
• Excellent PC skills and proficiency with Microsoft Word, Excel and PowerPoint.
• Bilingual English and Spanish required.

Responsibilities

• Achieve service center goals and implement action plans to improve deficient areas.
• Hire, supervise, coach, train and develop service center staff in operations and cross-selling.
• Create and manage branch business plans for multiple centers or community locations.
• Resolve member concerns related to credit union matters.
• Maintain a positive sales and service environment through education and training.
• Identify and execute promotional activities to meet goals and support marketing campaigns.
• Ensure compliance with credit union policies, procedures, and applicable laws.
• Oversee branch security, audit integrity, PMO requirements and risk exposures.
• Coordinate with sponsor management and Regional Director for best practices.
• Provide direction for high levels of communication and teamwork across branches.
• Complete required registrations and certifications as needed.
• Drive events with Business Development to grow membership and brand awareness.
• Participate on teams contributing to organizational initiatives for the service center.

Skills

Leadership

Sales

Communication

Bilingual (English/Spanish)

Microsoft Office

Time management

Education

College degree

Job description

We want to invest in YOU!
At BCU, we believe our success starts with our people, and we're committed to creating an environment where you can thrive through career growth opportunities, competitive benefits, workplace flexibility, and a collaborative culture.

BCU is a not-for-profit, member-owned Credit Union with nearly $6 billion in assets and more than 370,000 members. We provide easy, secure banking solutions that help people achieve financial freedom while serving employees and families of major Fortune 100 organizations and communities across northern Illinois, southern Wisconsin, Minnesota, and Puerto Rico.

We're proud to be Certified™ by Great Place to Work® from March 2026 through March 2027, reflecting our commitment to an inclusive culture where employees feel valued, supported, and empowered.

Mgr., Retail Branch Operations

Summary

This role is responsible for business development, branch operations, staffing and overall results of their assigned service center. This can include A-SEG Corporate locations, multiple service centers, and/or a community-based service center.

Role And Responsibilities

• Responsible for achieving all agreed upon service center goals and making appropriate action plans to correct deficient areas needing improvement.
• Hire, supervise, coach, train and develop service center employees in all operations, products, services, cross-selling of all products and services, loan functions and attainment of individual goals.
• Create and manage the branch business plans for multiple service centers and/or community involvement.
• Responsible for resolving member concerns related to credit union matters.
• Maintain a positive sale and service environment through education, training, reward, recognition and accountability.
• Identify and execute promotional activities to ensure goal achievement, including support of BCU-wide marketing campaigns.
• Responsible for understanding and monitoring compliance with credit union policies and operational procedures, and associated laws and regulations.
• Oversee branch security and compliance while ensuring audit integrity, reach PMO requirement and manage branch risk exposures.
• Responsible for managing relationships with sponsor management team (if applicable) to ensure support and positive credit union positioning.
• Provide direction and coordination for high levels of communication and teamwork with other branches and departments to support the overall goals of the credit union.
• Successfully complete all required registrations and certifications as needed.
• Coordinate strategy with the Regional Director to incorporate best business practices across the branch network.
• Drive events in collaboration with Business Development to ensure member growth and brand awareness.
• Participate on teams that contribute to BCU organizational initiatives, supporting the Service Center viewpoint.

Qualifications And Education Requirements

• At least five years of business experience with at least three years of management experience in a financial institution or retail sales.
• College degree preferred.
• Strong sales skills, organizational ability and excellent written and verbal communications skills required.
• Must be an energetic, self-motivated leader with outstanding initiative to network and develop relationships with management and/or in the community.
• Excellent detail orientation, time management, and follow-up skills required for working in a fast-paced environment.
• Excellent PC skills, and use of Microsoft office products, i.e., Word, Excel, and PowerPoint.
• Proven Leadership ability to achieve results in a goal-oriented environment.
• Must be a person of high integrity who is dependable and professional at all times.
• Must be fully bilingual (English & Spanish).

Our WHY is the reason we exist: To Empower People to Discover Financial Freedom. What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU! #bYOU

BCU Shared Values

• We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success.
• We act with INTEGRITY. We follow the golden rule without exception.
• We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons.
• We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes.
• We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.